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  • Posted: Nov 22, 2017
    Deadline: Nov 30, 2017
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    GA Insurance Ltd was incorporated in 1979 after the exit of General Accident Insurance. The company has over 50 years’ experience in general insurance underwriting inherited from its parent firm, General Accident Insurance (UK). It continues to underwrite various classes of risks in the general insurance segment, which includes medical and travel insur...
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    Customer Experience Officer

    To provide efficient and effective customer service to all customers; -internal and external, with utmost level of consistency and quality

    Duties

    • Observing turnaround times of key services – attending to clients & documentation (New business, renewals, Financial Statements, Claims reporting & processing)
    • Attend to general business enquiries by customers.
    • Liaising with all Departments to ensure that issues escalated arising from customer queries are resolved within 24 hrs to maintain customer satisfaction and loyalty.
    • Maintain Voice of Customer Report – Queries, Complaints and Compliments register on key areas i.e. responsiveness, assurance, empathy and tangibles.
    • Update and enrich data in the CRM within the agreed operational guidelines.
    • Educate customers on all our products and services and encourage them to participate and give feedback.
    • Solicit customer feedback and identify problem trends for improvement actions.
      Assisting in GA travel Sales & Marketing.

    Job Qualifications

    • Diploma in Business or Customer care and service.
    • 3 years’ experience

    Competencies Level

    • Results driven
    • Customer service
    • Creativity/Innovation
    • Technical credibility
    • Continuous improvement
    • Teamwork
    • Communication

    Method of Application

    If you meet the above minimum requirements, send your c.v to careers@gakenya.com indicate the position applied for on the email subject line so as to be received on or before 30th November, 2017. Only shortlisted candidates will be contacted.

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