Salon Coordinator at Janta Kenya

Job Description

We are looking for a friendly, organized person who will be the face and voice of the salon.
We are looking for a well-spoken, well-written & well-groomed individual with a good work ethic that can function well with both our clients, staff & service providers.

Job Responsibilities

• Greet clients professionally and courteously & checking-in guests in/out.
• Cash handling: Payments, banking, petty cash expense and overall accountability.
• Post/Record every sale in the system and manual ledger.
• Answering the mobile phone: calls/ sms & Whatsapp and consequently schedule
  appointments as per client request
• Ensure new client booking are assigned to the hair and beauty stylists fairly.
• Ensure bookings by clients do not overlap in staff schedule.
• Engage with customers actively seeking feedback about their service experience.
• Social Media Engagement: Respond to queries on any social media platforms (
  Salon Facebook page.
• Assess client needs and recommend services that they are not aware we offer.
• Be knowledgeable of all salon services and pricing that we offer.
• Ordering & monitoring Salon supplies: Nail & Barbering supplies.
• Monitor & check inventory on products in the retail shelf.
• Actively merchandise retail products and recommend to customers at the end of their service.
• Learn the various retail products and make recommendations to clients.
• Ensure the physical inventory of products in the retail shelf, record stock take figures.
• Awareness of the trends in the hair and nail industry.
• Schedule weekly staff meeting to keep abreast with issues at hand.
• Solve problems, seek solutions.
• Keep updated records of every incident within the salon.
• Ensure clients are offered a drink, or magazine of choice at an appropriatetime.
• Actively take attractive pictures at the end of services using salon phone for marketing purposes.these will be
• posted online to attract fan-base.
• Adapt to business operations and salon industry behaviour.
• Order supplies on time, ensure suppliers deliver correct orders.
• Willing to learn fast without coercion. Self-driven personality.
• Ensure salon hygiene standards are maintained.
• Manage staff attendance by synching days off / unplanned absence.

Qualifications

• Previous experience in sales, customer care and administration.
• Experience in salon/spa environment a plus.
• Exhibit a “Can-Do” positive attitude
• Microsoft Word and Excel computer skills
• Basic Computer troubleshooting skills: eg running antivirus
• Facebook posting skills.
• Professional phone presence and dress code
• Punctuality is mandatory.