• Salon Coordinator at Janta Kenya

  • Posted on: 30 November, 2017 Deadline: 4 December, 2017
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    Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and not-for-profit organisations.

    Salon Coordinator

     

    Job Description

    We are looking for a friendly, organized person who will be the face and voice of the salon.
    We are looking for a well-spoken, well-written & well-groomed individual with a good work ethic that can function well with both our clients, staff & service providers.

    Job Responsibilities

    • Greet clients professionally and courteously & checking-in guests in/out.
    • Cash handling: Payments, banking, petty cash expense and overall accountability.
    • Post/Record every sale in the system and manual ledger.
    • Answering the mobile phone: calls/ sms & Whatsapp and consequently schedule
      appointments as per client request
    • Ensure new client booking are assigned to the hair and beauty stylists fairly.
    • Ensure bookings by clients do not overlap in staff schedule.
    • Engage with customers actively seeking feedback about their service experience.
    • Social Media Engagement: Respond to queries on any social media platforms (
      Salon Facebook page.
    • Assess client needs and recommend services that they are not aware we offer.
    • Be knowledgeable of all salon services and pricing that we offer.
    • Ordering & monitoring Salon supplies: Nail & Barbering supplies.
    • Monitor & check inventory on products in the retail shelf.
    • Actively merchandise retail products and recommend to customers at the end of their service.
    • Learn the various retail products and make recommendations to clients.
    • Ensure the physical inventory of products in the retail shelf, record stock take figures.
    • Awareness of the trends in the hair and nail industry.
    • Schedule weekly staff meeting to keep abreast with issues at hand.
    • Solve problems, seek solutions.
    • Keep updated records of every incident within the salon.
    • Ensure clients are offered a drink, or magazine of choice at an appropriatetime.
    • Actively take attractive pictures at the end of services using salon phone for marketing purposes.these will be
    • posted online to attract fan-base.
    • Adapt to business operations and salon industry behaviour.
    • Order supplies on time, ensure suppliers deliver correct orders.
    • Willing to learn fast without coercion. Self-driven personality.
    • Ensure salon hygiene standards are maintained.
    • Manage staff attendance by synching days off / unplanned absence.

    Qualifications

    • Previous experience in sales, customer care and administration.
    • Experience in salon/spa environment a plus.
    • Exhibit a “Can-Do” positive attitude
    • Microsoft Word and Excel computer skills
    • Basic Computer troubleshooting skills: eg running antivirus
    • Facebook posting skills.
    • Professional phone presence and dress code
    • Punctuality is mandatory.

    Method of Application

    If qualified kindly send your CV to recruitment@jantakenya.com clearly indicating “saloon coordinator “on the subject line by 4th Dec 2017.

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