Administration Manager at Samasource

Job Description

Reporting to the Head of Human Resources and Administration, the incumbent shall oversee the day to day operations of the Admin department and ensure smooth coordination between the Admin department and all other functions.

Responsibilities

Duties will include but not limited to the following:

• Responsible for the day to day operations of the admin department
• Provide oversight for all administrative personnel including outsourced services
• Assign role responsibilities to all admin personnel and provide logistical support required to ensure they meet their role responsibilities
• Be innovative and proactive in managing all activities related to the maintenance and alteration of the facilities, office equipment and systems including housekeeping
• Negotiate and facilitate purchases of office supplies, furniture and equipment and ensure all required supplies are available at all times and on time
• Negotiate and facilitate contracting of all outsourced services related to admin including but not limited to cleaning, security, catering and transport and manage the resulting relationships
• Work closely with the Head of HR & Admin to prepare the admin department budget and be responsible for ensuring the department operates within budget
• Ensure admin policies and procedures are shared with all staff and adhered to. Revise policies and procedures to adapt to changes in the work environment
• Manage staff transport and meal programmes ensuring they run efficiently and make recommendations on improvements
• Oversee travel and accommodation requirements for employee work related travel
• Be fully responsible for office safety and security including ensuring all staff and visitors adhere to security policy requirements
• Handle performance management of the admin department personnel and ensuring all staff perform to high professional standards while having the department operate with the flexibility required in a very dynamic environment
• Ensure the organization is fully compliant with all admin related statutory requirements
• Liaise with heads of departments to ensure their logistical requirements are being met and formulate work plans to actualize this
• Participate as needed in special department projects
• Any other duties as may be assigned from time to time

Skills And Qualifications

The successful candidate will posses

• Minimum of 5 years’ experience working in a busy Administration environment with at least 2 years in senior Administrative role. Experience working in
• BPO operations is an added advantage
• Ability to analyze organization and individual needs and develop plans to meet them
• Ability to prioritize tasks and to organize workload to assure that short timelines are met while having frequent interruptions.
• Ability to influence and partner with different levels of the organization to build and maintain a positive work environment
• Strong business acumen, including strong problem solving skills, critical thinking, and self-initiative
• Strategic thinker with the ability to factor in a holistic approach when making decisions
• Demonstrated ability to coach, mentor, and support direct reports
• Excellent written, verbal communication, interpersonal skills; high quality document and report preparation and presentation
• At ease in a fast-paced environment
• Flexibility to work in a 24 hour environment
• Proficiency in using the Microsoft Office suite applications with strong Excel and Power point skills
• Experience working with people from disadvantaged backgrounds is an added advantage