• Customer Care Agent at Savvy Riders

  • Posted on: 30 November, 2017 Deadline: Not Specified
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    Savvy Riders provides motorcycle taxi rides. We only work with trained professionals who ride reliable motorcycles.   A Savvy passenger is king: our ride is easy to order, reliable and safe. At your service in 10 mins.

    Customer Care Agent

     

    Job Description

    • Responsible for high quality customer care service
    • Manage Savvy Cliental
    • Executing and developing Telesales strategies in liaison of operations manager and Commercial manager
    • Coordinate the process of Dispatch to riders to various clients with the support from the team
    • Ensure Update rides overview
    • Ensure the Standard Operating procedure are followed to the latter
    • Develop, update, maintain and fulfill loyalty contacts for each individual customer account.
    • Keep the customer informed on the entire Customer Journey and processes associated with it (onboarding process, billing process, support process).
    • Follow up on all existing contacts renewal, and ensure bundle renewals are made in time
    • Managing and updating the Regular contacts list
    • Liaising with Finance, and relevant teams of delivery notes updates
    • Following through on all escalated issues to ensure resolution within SLA and communicate to customers once queries have been resolved.
    • Any other duties assigned to you by your supervisor

    Qualifications

    • Proven work experience as an account manager, key account manager, junior account manager or other relevant experience
    • Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
    • Solid experience with CRM software and MS Office (particularly MS Excel)
    • Experience in delivering client-focused solutions based on customer needs
    • Proven ability to manage multiple account management projects at a time while paying strict attention to detail
    • Excellent listening, and presentation skills
    • Excellent verbal and written communications skills

    Preferred Skills

    • Presentation Skills,
    • Client Relationships,
    • Emphasizing Excellence,
    • Energy Level,
    • Negotiation,
    • Prospecting Skills,
    • Meeting Sales Goals,
    • Creativity,
    • Sales Planning,
    • Independence,
    • Motivation for Sales

    Method of Application

    Send your applications to hr@savvyriders.co.ke

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