• Customer Care Agent at Savvy Riders

  • Posted on: 30 November, 2017 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Savvy Riders
  • Subscribe to free job alerts
  • If you have not been getting our emails, check your Spam folder folder on Yahoo or Promotions tab on Gmail; mark us as Not Spam and add us to your contact list. Learn how to

    Savvy Riders provides motorcycle taxi rides. We only work with trained professionals who ride reliable motorcycles.   A Savvy passenger is king: our ride is easy to order, reliable and safe. At your service in 10 mins.

    Customer Care Agent


    Job Description

    • Responsible for high quality customer care service
    • Manage Savvy Cliental
    • Executing and developing Telesales strategies in liaison of operations manager and Commercial manager
    • Coordinate the process of Dispatch to riders to various clients with the support from the team
    • Ensure Update rides overview
    • Ensure the Standard Operating procedure are followed to the latter
    • Develop, update, maintain and fulfill loyalty contacts for each individual customer account.
    • Keep the customer informed on the entire Customer Journey and processes associated with it (onboarding process, billing process, support process).
    • Follow up on all existing contacts renewal, and ensure bundle renewals are made in time
    • Managing and updating the Regular contacts list
    • Liaising with Finance, and relevant teams of delivery notes updates
    • Following through on all escalated issues to ensure resolution within SLA and communicate to customers once queries have been resolved.
    • Any other duties assigned to you by your supervisor


    • Proven work experience as an account manager, key account manager, junior account manager or other relevant experience
    • Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
    • Solid experience with CRM software and MS Office (particularly MS Excel)
    • Experience in delivering client-focused solutions based on customer needs
    • Proven ability to manage multiple account management projects at a time while paying strict attention to detail
    • Excellent listening, and presentation skills
    • Excellent verbal and written communications skills

    Preferred Skills

    • Presentation Skills,
    • Client Relationships,
    • Emphasizing Excellence,
    • Energy Level,
    • Negotiation,
    • Prospecting Skills,
    • Meeting Sales Goals,
    • Creativity,
    • Sales Planning,
    • Independence,
    • Motivation for Sales

    Method of Application

    Send your applications to hr@savvyriders.co.ke

    Have you ever wondered what people doing similar jobs in different companies and industries earn? Contribute anonymously to Kenya's No. 1 Salary Database. Join MySalaryScale.
  • ❮ Back to All Jobs
  • Know more about Savvy RidersSimilar Jobs
  • Search for jobs by keyword
  • Job Opportunities at Arifu
  • Web Developer at Mashtech Africa
  • Director at BroadReach
  • Job Openings at Safaricom
  • Sales Officer at HydroIQ
  • Job Openings at Telkom Kenya Limited - TKL
  • Service Delivery Manager at SkyTOP Technologies Ltd
  • IT Solutions Architect at TechSavanna
Advertise your training programs and courses on MyJobMag
  • Filter Jobs
  • County | Search by region instead




    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
  « 1 Recently Viewed Job
Send your application through

Yahoomail Gmail Hotmail