• Service Manager at at AMSCO (African Management Services Company)

  • Posted on: 4 December, 2017 Deadline: 22 December, 2017
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  • AMSCO (African Management Services Company) - Our client is one of the largest Pan - African banking groups a commercial bank Group with operations in 18 countries, including 17 in Africa. In Kenya the bank provides banking services to corporate, SME and retail clientele. The bank has 30 branches in Kenya of which 15 are in Nairobi.

    Service Manager - Automotive

     

    Ref: KEN000152/MM

    The service manager oversees the service department (all workshops & branches countrywide) and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest leve

    Job Duties

    The Service Manager oversees the service department and is typically responsible for:

    • Planning and implementation of business processes to ensure continued growth and profitability above budgeted levels for service, body-shop and lease and across all branches countrywide
    • Prepare annual budgets for capital expenditure, sales, gross profits, operating costs and trading profits for service, body-shop and lease countrywide
    • Daily, weekly and monthly guidance of service, body-shop and lease across all branches countrywide on actual performance against budgets
    • Review weekly the work-in-progress reports with the team leaders to ensure that appropriate action is taken to enable rapid completion of outstanding work.
    • Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
    • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
    • Providing training on administrative policies and procedures for all department personnel.  Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by Subaru Corporation
    • Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
    • Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
    • Liaise with dealer principles and workshop managers to ensure that their technical expertise, availability of special tools and facilities, constantly meets the minimum standards laid down by the company.
    • Management of service department monthly debtors by taking appropriate action to recover all outstanding debts - service, body and lease  and all branches countrywide

    Knowledge and skills required

    • Strong management, development and motivation skills should be a high priority
    • Previous experience as a Service Manager is advantageous
    • Extensive technical background with management training
    • Require strong communication skills to deal with customers, employees and vendors
    • Required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction

    Education/Work Experience

    • Degree in Mechanical Engineering
    • Have been in the business for 15 years or more
    • Passion and drive for the brand

    Method of Application

    Interested and qualified? Go to AMSCO (African Management Services Company) career website on www.placementpartner.co.za to apply

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