Supervisor at a Leading Restaurant

Job Description

Job Responsibilities

• Managing the floor and having sectional meetings with service staff
• Leadership and training of new staff and trainees
• Ensuring Stock take is done appropriately
• Monitor cutlery & crockery and avoiding any breakages or losses
• Check the restaurant for anything broken or that needs maintenance e.g blown light bulbs and report to the maintenance team
• Assisting on the floor during busy shifts
• Place orders and inspect stock on delivery
• Oversee preparation of the restaurant set up and the guests sitting area
• Ensuring smooth operations
• Conducts shift meetings with team members on a regular basis
• Ensure operational standards and customer service are implemented in the restaurant. Conduct opening and closing tasks as well as mid morning inspections.
• Conducts weekly evaluations and action plans
• Assist the Assistant Manager in managing Restaurant stock level according to laid down procedure (ordering, receiving, stock control and stock takes)
• Motivates and develop team members
• Provide on job coaching and mentoring of crew to ensure desired skill levels
• Interfaces with customers and resolve queries
• Ensure a friendly and hospitable restaurant atmosphere; leads by example
• Supervises and ensures Bar controls, coffee and other drinks controls ensuring our quality and standards are maintained.

Accountabilities

• Maintain professionalism with staff and customers at all times
• Ensures customers clear their bills before they leave
• Ensures service delivery is efficient at all times and to all customers
• Any other duty which may be assigned to you by the assistant manager from time to time