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  • Posted: Dec 6, 2017
    Deadline: Not specified
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    Azuri Technologies is a commercial provider of PayGo solar systems to rural off-grid communities. With the widest reach of any provider in sub Saharan Africa, the company is addressing the problem of energy access which affects the 1.3 billion people around the world who lack access to the grid. Azuri has used mobile technology to turn a development chall...
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    VP Distribution

    Job description

    Location: Nairobi, Kenya + International Travel

    Package: Competitive + Options + Benefits

    Reports: Azuri CEO

    About the role

    The Azuri distribution channel must be built by bringing together partners with key skills and access to a customer base, then made efficient using Azuri's data. This is similar to a franchise model but is a close relationship where, for larger partners, Azuri places Azuri staff within the partner organisations. The typical profile of an external distribution partner is that of a large consumer business in Africa ($50 million+ turnover) and has direct reach into rural communities.

    The role calls for someone with experience of creating and scaling, end to end distribution supply chains, particularly service supply chains and experience of consumer lead distribution, ideally in Africa. This may be for products such as FMCG, telecoms, insurance or agricultural offerings, but importantly must reflect Azuri's need for a service supply chain not a retail product supply chain.

    Role requirement

    • Build a powerful, scalable distribution system that is replicable across sub-Saharan Africa, with appropriate localisations
    • Lead the teams that work within the country organisations to ensure the effective delivery of the distribution system within Azuri’s target territories
    • Define the processes and scope out the support systems required to manage and support the complete distribution lifecycle including (for example) Distributor Selection, New Customer selection, registration, installation and payment, Customer Care, Customer Protection and In-Market warranty management
    • In conjunction with Distribution Management, Sales, Customer Care and other business functions drive continuous improvement of the business processes required for an efficient and effective market operation and distribution system.
    • In collaboration with the marketing team, create the agent and management tools, training materials and processes needed to drive distribution growth
    • Ensure that field teams have the tools and processes to deliver quality customer data necessary to provide ongoing support to customers and to facilitate the financing of working capital
    • Collaborate with in-country call-centres, field operations teams and IT teams to develop an effective and scalable customer care solution and organisation that can handle and expeditiously resolve customer issues
    • Troubleshoot and create action plans to quickly and effectively address problems
    • Identifies process improvement opportunities to drive efficiencies through the market operations

    Note: this is a “hands-on” role where the leader will be running a small, high calibre team and interacting closely with the local country operations. The successful candidate will be required to have a detailed understanding of the processes and contribute directly to their implementation on the ground, while at the same time being able to contribute actively to the Senior Management Team and other parts of the organisation.

    Skills requirement

    • 10+ years of experience with increasing operational responsibility within the consumer services sector
    • Extensive proven experience of building and managing consumer service distribution systems in rural emerging markets, ideally Africa
    • Ability to manage a small distributed team of highly qualified subject matter experts and build an effective organisation
    • Gravitas to be able to interact comfortably at Board level, both in Azuri and partner organisations
    • The self-confidence to operate as an effective team player across the senior management team
    • Strong interpersonal and leadership skills to maximize effectiveness
    • Strong persuasive communicator with demonstrable business acumen
    • Excellent interpersonal, written and verbal communication skills and strong presentation skills
    • Problem-solving, decision making and organizational skills
    • Strong customer service skills
    • Ability to manage multiple programs requiring attention to detail
    • Flexibility and versatility in problem analysis and resolution
    • Ability to communicate across functional lines
    • Ability to analyse and interpret qualitative and quantitative data

    Education

    Degree educated and possibly a higher business degree (e.g MBA)

    Expectation of significant travel, primarily in Africa, averaging 2 weeks per month

    Method of Application

    Applicants should send us your CV and a Covering Letter to careers@azuri-technologies.com and include the job title in the subject line.

    Please note, if you’re applying to be our new VP of Distribution please answer yes or no to the following questions in your application email:

    Do you have experience in the operations in the consumer services sector?

    Do you have experience in emerging markets, ideally sub-Saharan Africa?

    Are you comfortable with frequent travelling in Africa?

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