Service Technician at Flexi Personnel Ltd

Job Description

The candidate will be expected to service, repair and maintain SPSL packaging machines used by the customer.

Duties

• Receive customer calls and inquiries for service of equipment; understand the nature of the call, and schedule a date and time of attending the call.
• Log in the call in the customer call register and ensure follow up.
• Diagonise customers equipment faults and offer comprehensive solutions
• Prepare quotations for the repair of customer equipment within the shortest time possible
• Liaise with the stores departments to ensure spares are ordered and delivered to the customer
• Ensure that all the work done and spares supplied to the customer are invoiced and assist the sales representative in debt collection.
• Prepare comprehensive reports on work done at the customers and recommendations and submit to the customer within the shortest time.
• Propose and promote annual maintenance agreements with customers and prepare schedules for preventive maintenance of equipment
• Actively promote the use of SPSL consumables to customers allocated to him/her.
• Ensure closure of all customer issues related to the packaging equipment
• Successfully install and commission SPSL equipment sold to the customer and follow up to ensure smooth operation

Job Qualifications

• Bachelor’s Degree or Higher National Diploma in Mechanical, Electrical Engineering or Mechatronics Engineering
• Must be familiar end of line packaging Equipment.
• Minimum five years’ experience in related fields.
• Practical knowledge of repair of Strapping Equipment
• Mechanical visualization
• Electrical drawing Interpretation will be an added advantage
• A valid driving licence and owning a serviceable motor vehicle