Mobile Services Senior Manager at Telkom Kenya

The incumbent will be responsible for the planning, operation and maintenance of the mobile financial services platforms. This is a key role in the overall execution of the Technology strategy and will require a multi-disciplinary approach where Financial, Customer & Internal processes and people management come together.

Job Responsibilities

• Leading architecture and service design to deliver a best-in-class system and customer-centric services
• Implementation of a business analysis approach to identifying business needs and determining solutions to business problems. The solutions should consider technology systems, process improvement, organizational change or strategic planning and policy development
• Research and development of new features, solutions & technologies
• Vendor management to ensure that vendors deliver the highest product & service quality while managing costs and timelines
• Enforce strict adherence to the change management process to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.
• Analysis and tracking of KPIs for performance and capacity
• Proactive system monitoring and issue resolution within SLA
• Management & support of developers and other integration partners both internal and external & Regular reporting

Qualifications

• Relevant Bachelor’s degree in Engineering or any-related technical  degree from a recognized institution
• 8-10 years’ experience in the design, implementation, operation and maintenance of billing and messaging platforms.
• 3-5 years in the design, implementation, operation and maintenance of mobile money platforms.
• 3-5 years management experience and leading teams

Professional Knowledge

• Extensive knowledge of mobile money, payments, banking and relevant standards and best practices in these domains.
• Business acumen and principles and techniques of administration, organization and people management.
• Knowledge of the telecommunications industry.
• Networking skills to form collaborative partnerships
• Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures

Professional Skills:

• Leadership skills
• Good analytical skills
• Strong interpersonal skills
• Pro-active &multi-tasking
• Good persuasion skills
• Resourceful
• Analytical thinking and problem solving skills – collects researches and anlyses data
• Accuracy and attention to details – prioritises and plans work
• Team-work and co-operation