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  • Posted: Dec 15, 2017
    Deadline: Dec 21, 2017
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    The Riley group is one of the largest and well established security companies in Kenya. We have been in the security industry since 1985. We pride ourselves in delivering customer solutions. Our products are custom made and synonymous with quality and value. We are also members of the International Professional Security Association (IPSA), Kenya Security ...
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    Security Operation Manager

    Job Description

    Purpose of the Position: Reporting to the Director, the Operations Manager is responsible for delivering efficient and effective operational excellence within the organization.

    Responsibilities

    • Evaluating customer needs, managing the planning process and ensuring smooth continuity of operations
    • Managing service delivery by setting service standards, ensuring compliance, reviewing processes and seeking feedback from customers and other stakeholders
    • Managing Guard discipline
    • Providing effective supervision to ensure customer satisfaction
    • Ensure that all incidents requiring management attention are properly attended to, investigated and feedback provided to the customer and management
    • Conduct security surveys with every potential deployment
    • Assist line managers by ensuring that all company assets are well taken care of
    • Ensure that duly signed contracts are collected from clients promptly
    • Compile monthly reports on business trends e.g number of guards, new assignments, leavers, joiners etc
    • Excellent report writing skills
    • Any other duty as may be delegated to you

    Job Qualifications

    • University Degree from a recognized University
    • At least 5 years of operations experience in a private security company or service industry,3 of which must have been in a supervisory position
    • Valid driving license
    • Computer KnowledgeStrong Verbal and Writing skills
    • Strong organizational skills

    Method of Application

    To apply for these positions, please send your application letter and updated CV to Email: info@riley.co.ke. Applications must reach us no later than Thursday 21/12117.

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