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  • Posted: Dec 15, 2017
    Deadline: Dec 31, 2017
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    Kenya Safari Lodges and Hotels Limited (KSLH) being a government parastatal mandated with the provision of premium hotel and lodge accommodation, current conference and business meeting venues, customised beach and safari experiences as well as high value niche products, has geared its core activities towards achieving Vision 2030. Being that KSLH falls in tourism sector has once again been identified as one of the key sectors to drive the economic growth towards the realization of the Vision 2030, our activities focus on the economic and social pillars.
    Read more about this company

     

    Front Office Supervisor

    Job description

    Main Purpose

    To oversee all front operations in front office cashiers, reception, Porterage and switchboard. Will also help in planning organizing and supervising functions in the aforementioned sub sections with a view of enhancing, reviewing and upgrading operating standards as detailed in the Front office SOPS

    Key Responsibilities

    • Oversees all operations in front office cashiers, reception, Porterage and switchboard. Will also help in planning organizing and superiorly functions in the aforementioned sub sections.
    • Oversees the prompt and courteous registration of clients at the front desk
    • Oversees the close co-ordination with housekeeping department in clearance of rooms to sell
    • Checks and approve all sectional duty rosters
    • Organizes and conduct training for office staff.
    • Ensures FO statistics are compiled on a daily basis
    • Ensures mis en plus for arrivals, Lodge residents and departure is done.
    • Checks all GRF on arrivals.
    • Checks all bills before being charged to city ledger

    Job Specifications

    • Minimum ‘O’ level education with at least KCSE Grade C or equivalent.
    • Formal professional training with a Diploma front office operation from a recognized institution.
    • Working experience of at least 3 years in hotel/lodge front office, bookings/sales desk or related hospitality/service industry; customer –oriented, sales focused.
    • Computer proficiency (MS office suite) with experience of Fidelio Front office version 7 will be added advantage
    • Strong oral and written communication skills combined with excellent presentation, persuasion and negotiation skills  including knowledge of a least one foreign language
    • Be able to work on own initiative yet be part of a team
    • Demonstrate meticulous attention to details, practical common-sense approach, applying good judgment at all times  and Good organization skills

    Method of Application

    If you believe you are the right candidate for the above positions and can demonstrate that your knowledge, skills, abilities and work experience match the criteria given, please submit your application with a detailed CV attaching copies of academic and professional certificates and testimonials, stating current position, current remunerations package, three professional referees, email and telephone to the address shown below by close of business 31/12/2017

    The General Manager (KSLH),
    P.O.Box 90414-80100,
    Mombasa.

    Email: vacancy@kenya-safari.co.ke

     

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