We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About The Role
Kenya Marketplace Operations Manager specifically looks at how to make our EATS marketplace fast and reliable at the lowest possible cost, while keeping our restaurant and delivery partners active and engaged. The role will require to dive into issues such as the processes for restaurant onboarding and account management; the delivery partner funnel, pay and incentives; and the end to end customer experience from order to delivery. The Marketplace Operations strives for optimal marketplace settings; you will develop the strategy and playbook that underpin day to day marketplace operations.
What You’ll Do
What You’ll Need
About The Team
As a Marketplace Operations Manager for Uber Eats Kenya, you will have the unique opportunity to scale and develop our food delivery platform in one of our highest potential markets. Balancing the needs of the consumer, the Restaurant Partner and the Delivery Partner is very complex. Add to that the fact that we’re delivering a perishable product on demand and at massive scale and you have a really fascinating set of challenges to navigate.
We're looking for someone who has that mix of analytical ability to make smart, data driven decisions, operational prowess to design and execute on large projects, and sound business judgement to bring it all together in a commercially effective way. We’re also excited to work with someone who brings deep attention to detail to their work, combined with a passion for top-notch customer experiences, and the emotional intelligence required to collaborate with many different types of internal and external stakeholders. This is the ideal role for someone who has experience building out complex processes, who's obsessed with tinkering and iterating to obtain operational excellence and ‘Uber’ quality throughout the customer's experience.
The Kenya team exists to build world class operations through scale and operational excellence. This team will tackle some of Kenya’s most complex problems, in close collaboration with SSA functions. These problems often involve difficult analysis with large data sets, tough strategic decisions and close collaboration with many different stakeholders, and the solutions can have game changing impact. For a tenacious truth seeker, with exceptional attention to detail and a desire to manage multipart projects at national scale, this is the team for you.
Interested and qualified? Go to Uber career website on www.uber.com to apply