Director - Clients Service at Kenya Climate Innovation Center

Job description

Job Summary

The jobholder is responsible for overseeing and providing policy and operational guidance to Client Services directorate.

Key Responsibilities

• Ensure development of valuable partnerships with organizations in view to generating quality KCIC brand and outsource some of KCICs services;
• Identify and prioritize focus areas in emerging client needs;
• Structure the business advisory process for incubation, acceleration and exit/alumni;
• Nurture early stage enterprises through product development, customer acquisition and revenue generation support;
• Create a mechanism for mentorship and networking through engaging experts, potential investors, and business contacts;
• Providing guidance on establishment of adequate quality client base;
• Ensure relevant training and technical assistance are constantly made available to clients;
• Develop investor networks for KCIC;
• Enhance client access to appropriate financing in proposal development for grants and Investment Program;
• Drive performance management and target based staff evaluations;
• Coach, mentor and develop the client service team staff, as well as identify areas of development for the team;
• Develop the annual Client Services operational and capital budgets;
• Plan, coordinate and execute the annual budget processes for the department;
• Ensure adherence to all KCIC policies and procedures by the client service team; and
• Prepare relevant reports to manmagment, KCIC board, donors and other stake holders.

Key Competencies

• Significant local knowledge and networks with a demonstrated ability to grasp and adapt to the Kenyan early-stage investing and entrepreneurial context;
• Entrepreneurial mind-set/approach;
• Strong developer of teams and ability to embrace leadership principles and promote staff engagement and well-being.
• Strong ability to raise the profile and visibility of KCIC both locally and internationally
• Leadership skills for the implementation of set work plans;
• Team management and negotiation skills;
• Understanding, exposure and interest in financing in small and growing businesses;
• Ability to network and develop relationships with investors, financial institutions, fund managers and potential businesses;
• Experience in driving and leading fundraising
• Passion and ability to drive clean-tech entrepreneurship;
• Positive attitude, integrity, enthusiasm, professionalism and strong work ethics.
• Membership to professional bodies.

Qualifications

• Minimum of a Masters’ degree in a relevant business discipline;
• Minimum 10 years of relevant business experience, with at least 5 years in a management/leadership position at the helm of business.