• Reservations Agent at Kempinski Hotels

  • Posted on: 12 January, 2018 Deadline: Not Specified
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    Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

    Embrace an experience as individual as you are!

    Reservations Agent


    Job description

    Reporting to the Revenue and Reservations Manager/ Asst. Reservations Manager, the Reservations Agent is responsible for materializing the maximum number of requests and reservations and ensuring all relevant data is entered and maintained in the systems in a timely and accurate manner.

    Villa Rosa Kempinski

    Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

    Main Responsibilities

    • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
    • Ensure clients’ satisfaction and adherence to Kempinski service standards.
    • Follow internal credit policy.
    • Follow up on lost business and bring information about them to the knowledge of the department superiors.
    • Spot-check reservations made the previous day and check all VIP arrivals.
    • Test calls LQA / IFH results > 85%.
    • Follow the internal up-sell programme for Reservations department.


    • Diploma in related field.
    • Knowledge of Opera PMS or Fidelio V6 is imperative
    • Opera central systems knowledge
    • Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel
    • Experience in a similar role and proven track record may be considered in lieu of specialized education
    • At least three years experience in a similar position in hospitality
    • Detail oriented
    • Good Communication skills
    • Listening and oral skills
    • Listen attentively and speak clearly

    Method of Application

    Interested and qualified? Go to Kempinski Hotels career website on kempinski.taleo.net to apply

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