Key Account Manager at Airtel

Job description

• Meet and exceed given sales quota targeting Corporate & SME business accounts in coast region
• Develop key relationships at all levels, to drive solutions that are innovative and provide value relative to the customer’s respective business need
• Responsible for overall account strategy & management to improve quality of relationships, product penetration, revenue share, supplier status and ranking
  Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction
• Ensure that all account plans, organizational charts, account information and related documentation are current and on file record
• Provide overall management of new, existing portfolio and information relative to the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc
• Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad hoc sales reports as and when required