Operations Control Head at CitiGroup

Job Purpose:

• Independently assess the effectiveness of controls and determine the potential impact of any control failure and the corrective actions required.
• Highlight to senior management all concerns arising from failure of controls that could result in losses and/or reputational risks.
• Ensure that the reviews conducted have a corrective action follow up mechanism through i-caps.
• Ensure adherence to corporate policies and local policy as well as local and global regulatory environment.
• Participate in all aspects of assessments, in accordance with Internal Audit standards and/or regulatory statutes.
• Participate in training and developing other staff in audit, risk assessment techniques and accounting principles.
• Understand and accurately evaluate risks and controls as they relate to business objectives.
• Use available technology and automation tools to appropriately improve processes within the department and business in general.
• Develop an in-depth knowledge and understanding of the business and to acquire greater knowledge of the products and processes.
• Implement the Fraud Management program appropriate for the business in conjunction with BUFM and CSIS.
• Develop and report on control metrics that facilitate management oversight over operations.
• Monitor and ensure the execution of corrective action plans(CAPs), remediation of audit and regulatory issues and ensure compliance with policies by country and legal vehicle

Job Background/context:

The position has oversight of Operations control in Kenya, Uganda, Tanzania and Zambia to ensure compliance, consistency of approach and efficiency.

Key Responsibilities:

The position provides oversight on operations control activities covering East African countries –Kenya, Tanzania, Zambia and Uganda.

• Planning the control reviews by selecting the appropriate quality assurance approach, methodology and preparing the test plan that best suits the product and process.
• Evaluate the adequacy and effectiveness of internal control by Analysing/flowcharting the different processes in order to evaluate controls, identify inefficient processes.
• Performing the actual control tests, selecting sample, performing analytical reviews, and checking adherence to corporate policies.
• Preparing controls assessment reports for senior management, discussing issues with relevant business unit heads.
• Influencing the design and improvement of processes to ensure that appropriate controls exist to manage risks efficiently.
• Responsible for communicating to upper management issues that surface and unresolved issues.
• Co-ordinating the Operations and Technology self-assessment (MCAs) and DCFCs processes for the bank.
• Co-ordinate the day-to-day functions of other employees in the Unit and to up-date the Controls Plan.
• Assist the Fraud Manager on handling, investigating and reporting of fraud incidents and attempts.
• Ensure that all performance indicators/KRIs for management from Operations Control are availed as and when required.
• Co-ordinate and undertake training of all new staff on role of Operations Control and basic Business expectation from the staff. Assign work to other staff in the unit.
• Participate in regional assignments relating to Peer reviews and assistance to other countries in the cluster when the need arises, such as Internal Audit Preparation.
• Undertake consolidation of functions (or Outsourcing) that would otherwise lead to inefficiency when done departmentally for instance Deviation approvals and bank wide departmental designations.
• Any other function/duty or responsibility that may be assigned from time to time as deemed appropriate by the business.

Development Value:

The job will expose the candidate to:

• Leadership and Responsibility for the Operations Control Function in the sub-cluster
• Dealing with diverse groups of people in different geographical locations.
• Performance Management and exposure to Business Management across the sub-cluster.
• Ensure standard approach throughout the sub-cluster

Knowledge/Experience:

• 10 years’ work experience; with at least 5 years in a large audit firm.

Qualifications:

• Business, Information Technology, Computer Engineering or equivalent related undergraduate degree
• CPA or CPS qualification would be an added advantage

Competencies:

• Displays clear accountability and ownership of issues and who has strong leadership capabilities.
• Strong interpersonal and management skills.
• Planning and Organizing
• Attention to detail.
• Analytical thinking.
• An energetic and highly motivated self-driven individual with an assertive character, a hands-on approach and who aspires to being a key contributor in a dynamic team environment of professionals.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.