Business Development Manager at CDL

Key Responsibilities

• Business growth
  • Client onboarding for purposes of offering unique products and world class services that meet the client’s specific financial needs.
  • Robustly grow quality loan book and various incomes according to set targets.
  • Growth of product holding per client in order to maximize the Company’s share of client’s wallet.
  • Develop a healthy client base and business network which shall assure him or her of continuous business generation for both new and repeat business.
  • Constantly engage clients in order to enlighten them on new products and services being offered by the Company.
  • Identify opportunities and areas for growth within Nairobi County and its environs.
• Customer Relationship Management
  • Delight clients by efficiently offering services, responding to client queries and complaints within the Company’s stipulated SLA and TAT.
  • Offer appropriate financial solutions to clients’ business needs and challenges while taking care of the interests of the Company.
• Business Support
  • Prepare and submit client reports to management as may be required from time to time.
  • Sound understanding of the local market and sharing this information with colleagues.
  • Work with other team members to source for new business
  • Participate in organized customer forums for both feedback and training on the Company’s products and services.

Competencies and Skills

• Financial statements analysis skills and the application of policies and principles for evaluation and management of the risk associated with lending.
• Excellent presentation skills including exceptional loan underwriting and product proposal development skills.
• Excellent communication and negotiating skills, articulate a sales proposition, interact effectively, able to converse with senior decision makers and key influencers with ease
• Good knowledge of personal or SME/Retail market products and the processes underpinning them, knowledge of the documentation related to industry credit processes and credit delinquency cycles as well as debt collection processes
• Ability to engage effectively, conduct community outreach and engage with small scale traders, business owners and other market segments
• Excellent Interpersonal and time management skills.
• Effective Planning and organization skills, attention to detail and high level of accuracy.
• Ability to work in a fast paced environment
• Outgoing and pro-active in pursuit of credit deals with good knowledge of competitors
• Good knowledge of local competitors

Qualifications and Knowledge

• Bachelor’s Degree in Business Management, BCom, or a relevant field.
• At least 3-year experience in business development in banking/microfinance sector
• CPA Part 2
• Professional qualification in Marketing such as CIM desirable
• Relevant training and qualification in lending process especially to SME/Retail by a reputable firm.