Business Analyst at Telkom

Band: 3

Reporting to: Head / Operations & Business Intelligence

Division: Carrier Services

Role Purpose: This position is responsible for managing efficient and effective end to end implementation of voice price lists, voice traffic routing, billing (both voice and data) and service quality management in accordance with the set standards and processes.

He/She will also be responsible for analyzing and reporting relevant departmental performance measurements for decision making across the department on tactical and operational levels (Business KPIs, Objectives and Business Intelligence).

Responsibilities

• Coordinate and monitor billing tasks from sales, service delivery and IT teams.
• Prepare accurate and timely billing schedules and invoices for voice and data services(Hubbing, Transit, Kenya Terminating, Backbone, Cross connections, IRU,VSAT, Collocation ,and other services)
• Develop, deploy and Manage Supplier inventory system for capacity and collocation service providers.
• Ensure seamless engagement with relevant stakeholders.
• Provide a support service for the execution and management of sales orders and billing for the department.
• Identify and implement optimization opportunities for processes and procedures across the department to optimize cost and support efficiency.

Qualifications

• Bachelor’s Degree in Telecommunication Engineering, BBIT, Business Management or a related field from a recognized Institution.
• Skills in Databases (Oracle/MYSQL) and UNIX scripting.
• Skills web programming
• Good knowledge of telecom industry with preferably good understanding of Interconnect, roaming and billing.
• 2- 5 years’ experience in Business Intelligence, Project management and Process Optimization.
• Good experience in project management

Professional Skills

• Team player
• Customer oriented
• Ability to work in transversal organization to deliver results to the team
• Excellent analytical and specification skills
• Result oriented
• Excellent organization skills with strong attention to detail
• Self-motivated with initiative and autonomy.
• Advanced knowledge in working with excel
• Knowledgeable in telecommunication industry

This position is open to Kenyan citizens only.