• Job Vacancies at Recours Four - 2 Positions

  • Posted on: 14 February, 2018 Deadline: 22 March, 2018
  • View Jobs in Engineering / Technical View All Jobs at R4Kenya
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  • Our client is an authorized distributor and service agent for one of the largest companies in Power & Hand Tools equipment & machinery in the world. They deal in tea pruners, hedge trimmers, brush cutters, mist blowers, chainsaws, earth augers, manual sprayers and more.

    Technical Support Specialist

     

    They seek a Technical Support Specialist for their Nairobi branch.

    Key Tasks:

    • Report to the General Manager of the Service Centre in Kenya;
    • Collect technical failure reporting from East Africa region
    • Establish the technical failure reporting contacts and process between Service Centre and Headquarters
    • Maintain the technical failure reporting platform (X-QM) in time
    • Plan and conduct Service Trainings to service technicians from importers
    • Taking care of technical issue supporting from importers (email, phone, social media etc.)
    • Delivering technical documentations in time to importers in the region
    • Technical issue investigation and analyzation support in the field
    • Any other tasks as assigned by the General Manager.

    Qualifications:

    • Bachelors degree of engineering in a related field or equivalent work experience ( Mechanical, Agricultural and Bio – systems Engineering)
    • 3+ years of technical service experience – technical aptitude required
    • Knowledge of technical service and learning principles and ability to present and teach technical information to headquarters
    • Advanced knowledge in the following computer programs: Microsoft Word, Excel, and PowerPoint.
    • Experience about technical service support related
    • Machinery or engine industry background related
    • Must have truly exceptional communication skills
    • Willing to travel among East African countries

    go to method of application »

    Technical Product Trainer

     

    They seek a Technical Product Trainer for their Nairobi branch.

    Key Tasks:

    • Report to the General Manager of the Service Centre in Kenya;
    • Plan and carry out technical trainings (including product demonstrations in the field)
    • Provide technical support to customers;
    • Provide updates / interact with headquarters in Germany
    • Any other tasks as assigned by the General Manager.

    Qualifications:

    • Bachelors degree of engineering in a related field or equivalent work experience ( Mechanical, Agricultural and Bio – systems Engineering)
    • 3+ years of Technical and Application training experience – technical aptitude required
    • Knowledge of training and learning principles and ability to present and teach technical information to others
    • Advanced knowledge in the following computer programs: Microsoft Word, Excel, and PowerPoint.
    • Experience with webinar and e-learning applications
    • Machinery or engine industry background – Particularly 2 stroke Power tools like Power Saws, Brush cutter, Water pumps, Motorized Sprayers
    • Must have truly exceptional communication skills
    • Willing to travel among East African countries, up to 15 – 20 weeks travels in the year.

    Method of Application

    Applicants can send their CV and state the position applied for in their subject of the email to us via recruitment@r4kenya.com before 22nd March 2018. Applicants currently staying in Nairobi are encouraged to apply. Kindly do not apply if you do not meet minimum requirements.

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