• IT Helpdesk Assistant at Wananchi Group

  • Posted on: 15 February, 2018 Deadline: 21 February, 2018
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  • Wananchi is the leading business providing affordable entertainment and connectivity for the rapidly growing middle class in East Africa.

    IT Helpdesk Assistant


    Position Reporting to: IT Manager

    Manages Others: No

    Job Purpose / Summary: Assist in the management of all day to day IT issues that include; LAN related activities, Office automation issues and Business application support for the Wananchi Group Staff.


    • Responsible for IT hardware & software Inventory Management
    • Primary contact for all internal IT support queries
    • Preparation for daily , weekly and monthly IT helpdesk reports
    • Responsible for receiving service requests via telephone, email, and ticketing system.
    • Responsible for diagnosing and resolving internal customer incidents, escalating cases where necessary.
    • Carry Hardware preventative maintenance and repairs
    • Competent in offering internal customers in-office help, on site and through remote-access software.
    • Ensuring user satisfaction with IT services through effective communication
    • Train users on basic computer procedures and Ms office products


    • The ideal candidate will have excellent IT skills, including Microsoft Word, Excel, Outlook and Internet.
    • The ability to communicate effectively and handle telephone calls proficiently is essential, as is experience of working in an administrative role.
    • Able to deal confidently with a wide range of people in difficult circumstances.
    • Ability to diagnose & solve problems in an efficient manner.
    • Ability to demonstrate experience of effective communication with customers via a range of different channels.
    • Attention to detail.
    • Possess a confident & professional manner with strong interpersonal skills.
    • Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a small team.
    • Good understanding of Microsoft Platforms.
    • Good working knowledge of browser technologies.


    • Degree in IT related field
    • 1 year experience
    • Can work under high pressure environment
    • Be honest,flexible,committed and fast learner
    • Integrity and personal organization planning skills
    • Valid certificate of good conduct

    Key Performance Indicators

    • Response time to helpdesk tickets
    • Ticket closure
    • Submission of daily/weekly/monthly reports

    Method of Application

    Interested and qualified candidates to submit their application including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 21st February 2018.

    The subject line IT Help-Desk Assistant

    Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

    Only short-listed candidates will be contacted.

    Note:Canvassing will lead to automatic disqualification.

    Have you ever wondered what people doing similar jobs in different companies and industries earn? Contribute anonymously to Kenya's No. 1 Salary Database. Join MySalaryScale.
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