IT Projects Manager at BlueSky

Job Main role:

Reporting to the CTO, in this role you’ll be responsible for the implementation of technology, directing the work of systems and business analysts, developers, support specialists and other computer-related workers. You should have experience and technical expertise, coupled with an understanding of business and management principles.

Responsibilities

• Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs;
• Planning, developing and implementing the ICT budget and obtaining competitive prices from suppliers to ensure cost effectiveness;
• Scheduling upgrades and security backups of hardware and software systems;
• Researching and installing new systems;
• Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision;
• Ensuring that users adhere to software licensing laws;
• Providing secure access to the network for remote users;
• Securing data from internal and external attack;
• Offering users appropriate support and advice;
• Managing crisis situations, which may involve complex technical hardware or software problems;
• Mentoring and training new ICT support staff;
• Keeping up to date with the latest technologies.

Essential Skills And Experience:

• 5+ years of Experience in a similar role
• Degree in Computer Science /Information Technology or related is a must.
• ITIL Certification is an added advantage.
• Strong enterprise systems knowledge is a must.
• Experience with Service Transition and Change management best practices.
• Experience in Fintech, Banks, and telecommunication industries.
• Certified Service Management ITIL with solid experience in delivering outstanding customer service.
• Experience of training, performance management and staff development within teams
• Excellent people management skills and customer service manner
• Strong technical problem solving skills and experience.
• Ability to design and implement service improvement plans.
• Excellent verbal and written communication skills with internal and external stakeholders
• Experience with automation to support scalability and growth.