Talent Manager at Serena Hotels

Job description

Responsible for developing talent so as to align staff to the organization’s dreams through seamless service delivery. The role is key in delivering the Serena Hotels capacity building strategy.

The Position will focus on Talent Development strategies and initiatives and requires the ability to participate in the strategic design of programs to address emerging talent needs in hospitality as well as their tactical and impactful execution.

We are looking for someone with demonstrated experience in creating training solutions across the business where product and guest experience/ service is concerned.

Some key tasks will include:-

• Facilitate documenting of operational standards
• Analyze training needs of the business and come up with effective learning solutions
• Assist in driving leading quality assurance program for the units
• Driving Talent development initiatives which support the development of our various talent pipelines
• Come up with training programs that expose staff to opportunities that develop their skills and competencies in preparation for further growth, development and taking up new responsibilities
• Implement training programs that will address the learning needs of targeted audience
• Managing E-learning programs
• Implementing and facilitation of leadership and people management programs
• Developing and implementing soft skills program for the business
• Implement programs that promote the organizational culture, business thinking and enhance our competitive advantage
• Developing and implementing technical skills development programs
• Equipping Trainers with required skills
• Ability to network with various partners and in particular hospitality training institutions and training providers to deliver learning solutions
• Managing performance planning and reviews
• Identifying skill gaps and developing mitigating solutions
• Assist business partners in recruitment and talent identifications

Minimum academic qualifications:

Diploma in Hotel management Degree in Hospitality Management or Degree in Social Science with practical training experience in a five star Hotel

Experience required:

4 years of work experience in operations in a 5 star property with a special focus on Training and development

Skills and personal attributes

• Excellent communication and interpersonal skills with ability to interact effectively at multiple levels
• Demonstrated passion for training
• Professional integrity, self-confidence and critical thinking
• Ability to balance creativity and innovation with practicality and an eye for details
• Deep Knowledge of best and emerging practices in talent management.
• Deep Knowledge of Food and Beverage / Rooms division products and services is required
• Functional expertise in program design and facilitation
• Excellent IT user skills