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  • Posted: Feb 22, 2018
    Deadline: Mar 5, 2018
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    Barletta Holdings Limited was incorporated on 14th of May in the Year 2009 with a clear mandate to invest in real estate and Agribusiness. Real Estate: To provide Kenyans with quality housing facilities at a reasonable price, without compromising on quality, comfort and convenience. We also provide construction services to third party clients willing to v...
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    PR & Customer Service Executive

    Job Description

    We are looking for a PR & Customer Service Executive to organize and oversee PR & Customer Service activities and ensure effective communication with our customers. The Executive should be well organized, have excellent communication skills, creative mind and cool-tempered professional who is able to handle a crisis.

    Responsibilities

    • Answering telephone calls and scheduling appointments
    • Responding to inquires about the products and services of the organization
    • Ensure that each customer receives outstanding service by providing a friendly environment, which includes good telephone etiquette, and other aspects of customer service
    • Drafting of various articles, letters and communiques as and when required in response to current issues
    • Follow up on customer communications in a timely and professional manner
    • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans and monthly and annual reports
    • Liaise with other staff to ensure customer issues are handled without unnecessary delays and sales process is performed smoothly

    Qualifications

    • Diploma in Communication/Public Relations
    • With at least 6 month’s experience
    • Knowledge of communication functions including advertising, social media and public relations
    • Excellent interpersonal skills and a team player
    • Relationship management skills and openness to feedback
    • Prioritizing, time management and organizational skills
    • Strong oral and written communication
    • Excellent knowledge of MS Office
    • Ability to think creatively and be innovative
    • Self-motivated with a results-driven approach
    • Aptitude in delivering attractive presentations

    Method of Application

    Qualified candidates to send their CVs to recruitment.barlettaholdings@outlook.com or recruitment@barlettaholdings.com .Only shortlisted candidates will be contacted. Deadline is 5th March 2018

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