IT Support Assistants at Living Goods

Job description

Key Responsibilities

• Setup of equipment including android phones for the Android application training sessions.
• Implement mobile application upgrades as required.
• Support rollout of new applications.
• Keep a detailed record of branch systems and mobile devices/application issues for purposes of reference and implementing improvements.
• Support branch staff and Regional Tech Support Officers at in-services trainings and field visits.
• Perform other professional duties as identified within the context of the role as directed by the organization.

Qualifications

• Diploma or higher in IT or Computer Science required.
• 1 year of experience of IT support.
• Experience operating and troubleshooting Android smartphones a must.
• Willingness to travel in the field.
• Strong customer focus.
• Ability to manage and prioritize many open cases at one time.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Ability to prioritize your workload.
• Excellent verbal communications skills in both English and one vernacular language.
• Candidates from Thika, Kisii, Busia, Kakamega are highly encouraged to apply.
• Ability to work in a team and independently.

Key Performance Indicators/ Performance Goals

• Timely resolution and sign-off of issues.
• Timely closure of incidents and fast resolution of issues.
• Elimination of errors and/or rework during update execution.

Compensation

A competitive salary and benefits package commensurate with experience. The opportunity to be your best while making lives better for those in ne