Product Development Executive at Kenya Airways

Job description

About The Role

The Product Development Executive will undertake the evaluation, development and implementation of new products and product enhancements for greater customer satisfaction.

• Deliver ad-hoc projects to launch new products and propositions to the market.
• Quantify and Identify opportunities as well as make recommendations of innovative ways to maximize availability and sales of KQ ancillary products.
• Understanding and responding to competitor behavior and understanding market trends in relation to KQ Ancillary products.
• Identify, manage, communicate and resolve day to day matters arising in relation to existing partnerships.
• Reporting and communicating all relevant data & KPIs for product performance
• Analyzing performance to aid in decision-making.
• Liaising with Product, Sales and Operations teams to ensure ongoing roadmap and development and improvement of KQ Ancillary products
• Work together with customer service teams (Contact center, CTOs and Check in agents) to deliver new projects as well as enhancing customer experience and increase efficiency in all customer touchpoints.

Knowledge,Skill And Experience

• Business related Degree.
• Proficiency in MS office, Internet, Databases
• Fluent in written and spoken English
• Needs to demonstrate knowledge of airline procedures and distribution systems
• Creative and proven organizational skills
• Supervisory/Management skills
• Sound knowledge of the product development cycle.
• Experience in strategic thinking to challenge status quo and create solutions
• Specific experience in research methodology product development and brand innovation.
• Excellent communication and presentation skills.
• 3 years in a Business Development role
• 2 years in airline industry will be an added advantage

Competencies

• Achievement, Drive & Initiative – Level 1
• Passion for Kenya Airways – Level 1
• Industry and Market Knowledge – Level 1
• Collaborating as a Team – Level 1