Technical Supervisor at Paytech Africa

We are seeking to recruit seasoned Technical Supervisor.

Duties and Responsibilities

• Plan, organize, schedule and supervise the day to day technical support operations, which encompasses all
• Troubleshooting, customer service issues
• Lead, manage, develop, train and review performance of staff, as required
• Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement of staff and foster a positive team environment
• Measure, monitor and maintain customer service and satisfaction
• Foster good customer relations and service at all times
• Manage and Schedule training and development for all the technical support team i.e. new equipment, skills enhancement etc.
• Manage, follow-up and maintain all service contracts/agreements and warranties
• Develop and maintain department policies, procedures and processes, as required
• Perform other duties assigned by management

Requirements and Qualifications

• Minimum O level grade of B plus
• Bachelor’s degree in IT, Computer Science or a related field
• Should be above 27 years of age
• Experience in Customer service and/or Help desk Support preferred
• At least 2 years working experience in user and enterprise application software support preferably as a team leader or supervisor in a busy work environment
• Ability to multitask, prioritize, and manage time efficiently
• Accurate and precise attention to detail
• Team Player