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  • Posted: Mar 28, 2018
    Deadline: Not specified
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    Oracle Corporation is an American multinational computer technology corporation, headquartered in Redwood City, California.
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    Senior Manager - Customer Success Management, Sub-Sahara

    Job description

    Detailed Description and Job Requirements:

    • Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
    • Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations.
    • Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals.
    • Establish and measure group goals and team performance against specific target objectives. Participate in strategic and tactical planning for the division.
    • Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client.
    • Drives client issue resolution by bringing the appropriate resources in to assist or escalating to VP.
    • Manages and controls activities in multi-functional areas.
    • Ensures appropriate operational planning is effectively executed to meet business needs.
    • Prefer 10 years of professional experience with at least 2 years People Manager experience.
    • Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience.
    • Understanding of various technical architectures and operating systems.
    • Experience managing high level client relationships and escalations.
    • Industry experience is desired.

    Method of Application

    Interested and qualified? Go to Oracle on www.linkedin.com to apply

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