Digital Manager at I&M Bank Ltd

Job description

REF: DM/04/2018 –DIGITAL MANAGER

JOB SUMMARY:

The position holder will be responsible for building a digital unit that will lead the cultural and technical transformation of the bank. This will entail:

• Designing and delivering customer journeys to improve the customer and business experience
• Customer attraction through the digital platform and creating opportunities to increase revenues
• Working in liaison with Heads of department to transfer skills into the broader organization.

THE KEY ACCOUNTABILITIES FOR THE ROLE INCLUDE THE FOLLOWING:

The role will report to the General Manager strategy and Transformation and will be responsible for:

• Guaranteeing consistent delivery of across all digital solutions developed to ensure high-quality customer experience
  Ensuring all digital projects have clearly defined metrics to evaluate success and continuous measurable improvement
  Working closely with management to identify and prioritize potential digital projects
  Serving as a thought leader and trusted partner to the CEO and other heads in helping them transfer agile digital ways of working with their respective teams.
• Potential partnerships
• Keeping track of key developments in the digital space across all industries to continually identify new ideas, tools and trends that could provide opportunities for new developments
  Identifying potential digital startups and companies in the market for partnerships with digital unit
• Innovation & Knowledge
• Budgeting for and enabling teams to experiment and build proof of concepts and projects to generate product ideas.
  Leading by example for teams to create knowledge repositories and external publications of innovative and success stories from organization

QUALIFICATIONS AND COMPETENCIES:

EXPERIENCE

The ideal candidate should have:

• A good academic background and a deep experience in digital solutions or digital marketing in a B2C company
• Experience developing and implementing digital strategy in an Agile approach
• Successfully demonstrated analytical and conceptual knowledge and a highly efficient and structured work method
• Entrepreneurial with a track record of thinking differently
• Dynamic, mature and highly collaborative
• Good network within the local and global digital community by participating/speaking in meet-ups, conferences, Hackathons & similar other external digital events

KNOWLEDGE

To be successful in this role, the person will have to demonstrate a successful track record against the following competencies:

Functional Abilities:

• Building a coherent digital strategy and successfully delivering a pipeline of value-creating innovation.
  Strong technological knowledge, covering API architecture, next generation computing, big data analytics.
  Experience in working with various departments within the organization to develop internal projects to optimize productivity or process using data.
  Ability to coach Product Owners to develop new creative concepts and then take them from discovery phase through to delivery
• Customer focus
  • Ability to coach Product owner and Squad teams to think as a customer, to anticipate new customer needs and to further develop the range of services to the mutual benefit of both
  • Experience in use of analytics tools to generate customer insights.
  • Ability to translate needs into digital strategies and successfully implement and optimize them.
  • Ability to anticipate changing client organization needs, including the expectations of partners.
• Leadership skills
  • High level of personal maturity and natural influence
  • Good standing and assertiveness, with excellent teamwork attitude, with proven ability to influence and coordinate team beyond his/her own department
  • Experience in building and managing successful teams that work well together, particularly cross-functionally.
  • Proven determination, ability to show persuasiveness and leadership in difficult situations
  • Ability to deal with quick decision-making processes in complex organizations
  • Strong communication skills in dealing with leadership, key clients, business partners and teams

PERSONAL CHARACTERISTICS

• Independent, trustworthy and charismatic with absolute integrity.
• Good measure of creativity, social competence and ability to work on a team
• Entrepreneurial and proactive management skills and a "can do attitude”
• High energy levels, stress resistance and cultural openness will be therefore highly valued

QUALIFICATION

• Graduate/ advanced degree in computer engineering or equivalent degree.
• Management studies is a plus.