Swimming Pool Attendant at Ufanisi Resorts

Job Details:

DUTIES AND RESPONSIBILITIES

• Observes and patrols pool and enforces safety regulations.
• Assists swimmers from water when in danger.
• Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
• Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
• Knowledgeable of hotel facilities and services to answer guest inquiries.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
• Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Ensure swimming pool area is clean at any times and report any maintenance issues
• Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
• Knowledge of first aide techniques.
• Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
• Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
• Work closely with other departments that are essential to ensuring a positive guest experience.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
• Any other duties as assigned by management

REQUIREMENTS

• Certificate of Diploma in a related field or equivalent
• Must have atleast 1 year previous experience working as a Pool Attendant in Star Hotels
• Must have good understanding of the English language.
• First Aide Certified is an added advantage.
• Excellent customer service skills, communication skills and organizational skills
• Should have knowledge of treating and maintain the pool clean
• Ready to work under pressure and for long hours
• Basic Computer knowledge