Relationship Manager at Dubai Islamic Bank

Job description

• Ensure that product revenue and profitability targets are achieved / exceeded.
• Understand customer’s business and anticipate the requirements through a consultative selling process. Match customer’s needs with product capabilities through presentation of tailored demonstrations and proposals. Negotiate terms and conditions with customers to maximize revenue and profitability.
• Provide structured solutions to meet the specific cash management requirements of our customers and prospects.
• Undertake a disciplined product-oriented sales management process. Monitor, track and report on sales activity on a periodic basis and to ensure action is taken to meet sales targets.
• Provide feedback on product and competition.
• Assist product management and development in strategic product rollouts.
• Provide feedback and assistance to all areas of transaction banking; e.g., Product Management, Marketing, etc. to ensure that the voice of the customer and local requirements are incorporated into ongoing plans and initiatives. Keep abreast of customers’ needs, trends and product/market intelligence for new product developments/enhancements, strengthening competitive position.
• Ensure smooth deal implementation and adherence to high levels of service quality.
• Identify opportunities for cross selling and referrals to other Banking lines through developing a good understanding of client needs.
• Facilitate customer service issues and to ensure a high level of post sales service is made available to the clients at all times.

Required Background:

• Minimum Bachelor’s degree.
• 4 -6 years’ experience in Corporate Relationship Management in a Bank based in Nairobi.