Tours & Travel Consultant at Crystal Recruit

Job Responsibilities

• Responding to enquiries regarding hotels & safaris within 24hrs
• Create and sell innovative tour packages to meet market demand
• Prepare itineraries to the various destinations of interest
• Doing research and producing periodical newsletters with current offers to be sent out to clients.
• Doing tour bookings, both inbound and outbound
• Doing regular check on the company website to ensure it is up to date and running smoothly
• Ensuring KWS park rules & hotel regulations are made clear to tourists
• Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
• Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
• Ensuring the rates files are orderly & up to date
• Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
• Arranging to see vehicles (and if possible be accompanied by customer reps) before the start of service to ensure quality and minimize customer complains
• Briefing drivers before they depart for safari
• Preparing welcome pack for tourists before departure for safari
• Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E.g. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
• Being on standby ready to provide solutions in case of mishaps during safari
• Coordinating with travel consultants to arrange flying & ground packages
• Opening client tour files for upcoming tours especially groups
• Making follow-ups for tour quotations
• Ensuring that tours quotations are competitive
• inclusions, exclusions, as well as terms & conditions of a quotation, should be highlighted to reduce disputes with clients
• Making sure vehicles (especially if hired from outside) have the company stickers
• Any other duty as may be assigned from time to time.

Qualifications

• Knowledge of different inbound and outbound destinations
• Should have a thorough knowledge of the East African Tourism product & designing of International itineraries and costing
• Experience in liaising with international travel agents /partners
• Excellent planning and organizational skills.
• Self-motivated, Confident and outgoing personality.
• Ability to multi-task and get things done to completion.
• A Team player with good interpersonal and communication skills.
• Excellent networking and prospecting skills
• Degree or a diploma in Tour operations or tourism management
• 2-3 years’ experience as Tour consultant in a busy environment
• Ability to use various tours/hotel booking systems
• Social Media Savvy with proven experience of creating and running digital campaigns

This is a highly rewarding career opportunity with a salary increment after one year.