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Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
Job description
Working under Finserve Africa Ltd and reporting to the Customer Care Manager, the social media support agent will act as a liaison, provide product and services information and resolve with accuracy and efficiency any issues that our customers may face in the course of transacting with our Echo channels. The Agent should be genuinely excited to engage with our customers and look for opportunities to share the brand they love and work for. He/ she will be expected to;
Required Qualifications and Experience
Attitude
Role must be occupied by someone who is enthusiastic, friendly, honest, communicates with the values of transparency and diligent. The role holder will be a person who is passionate and exhibits commitment, flexibility and is calm, humble and friendly, attentive to customers and approachable.
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