Associate Consultant at Career Connections

Job description

This position involves dealing with a diverse client base; marketing and selling coach training and other leadership development programs to high profile clients. The ideal candidate for this position would therefore need to be passionate about coaching and experienced in business development and sales.

The Associate Consultant reports directly to the Lead Consultant and indirectly to the Director of Coaching Services. The Associate Consultant will work with, and sometimes supervise, Associates and Administration Interns within the business unit.

The Associate Consultant’s key responsibilities include:

Sales

• Targeting new clients for business development and proposing new initiatives to deepen the wallet share within existing clients proactively.
• Active selling and marketing of existing and new training programmes and services, including the Career Connections coaching panel, CPD and accredited coach supervisor services.
• Consulting, assessing, and planning coach training solutions with clients, and delivering programs as mandated.
• Client advisory, proposal writing, and presentations to clients’ stakeholders regarding proposed solutions, execution and post-program evaluation on program impact.
• Recommending and promoting the use of leadership assessments in coaching programs where applicable and relevant.

Marketing

• Consulting on the implementation and embedding of a coaching culture for clients; including providing advisory services for policies, frameworks, and monitoring, and researching the impact of solutions for clients.
• Consulting with senior leaders regarding developmental feedback after program execution and offering post-program follow-up support.
• Marketing, organizing, and attending all courses.
• Active marketing of existing and new coach training and leadership development solutions, including the Career Connections coaching panel, Continuous Professional Development programs, and accredited coach supervisor solutions to existing and potential clients.
• Continuous use of surveys during and after service delivery to track customer feedback and input, so as to use data for continuous improvement, cross selling, referrals, testimonials and marketing, when relevant.
• Planning Master Classes for clients to ensure ongoing client education on topics such as high quality executive coaching, coach training, leadership development solutions, talent management, and so on.
• Sharing articles and research papers/findings from partners with clients to support thought leadership efforts.
• Writing white papers, digital content, and client case studies for continuous content sharing and learning with clients.
• Participate as a key member in the company’s marketing team by ensuring web, fact sheet, proposal, and presentations are up to date and up to brand standards.
• Developing and updating the training website; including, input and monitoring the AoEC Kenya e-learning portal.

Operations Management

• Managing, monitoring, and supporting the development of an active pool of associate facilitators and faculty who assist the team in delivering coaching, training, and other leadership development solutions.
• Monitoring client progress and evaluating the unit’s program execution quality through surveys during and after program execution.

Customer Service

• Tracking customer feedback and input, and utilizing the data for continuous improvement, cross selling, referrals, testimonials, and marketing as needed.
• Assessing and planning with clients regarding their training needs and managing those needs through successful and timely delivery of training programmes and services.
• Regular liaison with members of the C-Suite, HRDs, and Talent Managers/Stakeholders of existing and potential client organizations for consistent client relationship development and assignment delivery.
• Ensuring that CRM tools e.g. Zoho is constantly updated on any leads or ongoing projects.

Stakeholder Management

• Maintaining a close network of all program participants; including diploma in executive coaching program graduates, in-house coach training clients, and coachees of the executive coaching program.
• Liaison with modular training delivery trainers as needed.

Innovation and Transformation

• Supporting the introduction of new solutions into the market in line with coaching and development for clients’ needs, with assistance from global partners.
• Driving process improvement by promoting efficiencies, reducing inefficiencies, and supporting opportunities to improve the operations of the coaching unit.
• Supporting the Lead Consultant in the coaching and assessments units in ensuring proposed programmes have a clear coaching component and address the clients’ needs.

Vital Qualities

• A passion for talent development; desire to work in an environment that promotes global best practice in talent development.
• Strong business development and commercial acumen.
• Ability to manage multiple projects in a fast-paced customer oriented environment.
• Self-directed and highly motivated.
• Ability to solve problems and make decisions effectively.

Professional qualifications, experience and attributes

• A Bachelor’s degree, preferably in Business, Psychology, Development or Educational fields.
• Postgraduate or professional qualifications in any field would be an added advantage.
• Experience dealing with important internal and external stake holders.
• At least 2 years’ exposure to people development; such as training, talent development, organizational development, as well as learning and development.
• At least 2 years’ experience in customer service, relationship and/or account management, and exposure to a professional work environment.
• Appreciation and knowledge of the commercial environment in the wider region, and in particular the challenges facing businesses and talent development in general.
  Confident and qualified in all Ms Office Computer Packages.