Sales Account Manager at Lee & Myles Consulting Limited

Department: Sales and Marketing

Reports To: General Managers, Acting Group Sales Manager, CEO

Positions Supervised: Sales and Marketing coordinator, sales interns

Key Relationships: All hotel departments

Salary: Ksh 40,000 – 50,000 plus handsome performance based commissions

Job Scope: As a corporate sales account manager you are responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. Also develops strategic action plans for hotels to drive measurable, incremental sales revenue.

Duties and Responsibilities

• Solicits business for all the hotels from corporate clients
• Follows up on solicitations calls through personal calls, either at the client’s office or at the hotel (minimum 30 business calls per week).
• Participates in sales blitz and sales calls with members of sales team to acquire new business and/or close on business.
• Writes reports on sales calls made and follow-up activities and submits to Assistant Group Sales Manager weekly and copies to general managers of the hotels
• Attends weekly sales meetings
• Participates in training sessions both internal and those sponsored by the hotel or by various industries related groups and associations.
• Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
• Provide the highest quality of service to the customer at all times.
• Clear understanding of the hotels business strategies then set goals and determine action plans to meet those goals.
• Clear understanding of your sales targets and working towards achieving the targets
• Update action plans and financial objectives monthly
• Identify new markets and business opportunities and increase sales.
• Represent the hotels in various events, trade shows and exhibitions.
• Visiting clients regularly and organizing cocktails events for them.
• Doing competition comparison for other hotels
• Preparing contract rates, quotations and proforma invoices on time for the clients and filing them.
• Implements all sales action plans related to your market areas as outlined in the marketing plan.
• Familiarizing yourselves with sales and marketing department Standard Operating Procedures
• When possible, brings clients to the hotel to provide promotional materials and a tour of the hotel’s facilities.
• Maintaining information on files for groups which have used the hotel in the past, and on groups which might be expected to use the hotel in the future.
• Maintaining a robust database for your clients
• Any other duties as assigned by your managers

Key Performance Measures

Measurable – Direct

• Account productivity
• Attendance & Punctuality
• Keeping to deadlines
• Man-days of training conducted
• Man-days of training attended
• Hotel promotions / events assisted with F&B Dept.
• Maintenance of database
• Customer satisfaction index, as measured through guest comment cards
• Response on sales leads / generation of sales leads
• Activity – Sales calls / Sales leads / entertainment / Prospects converted

Qualifications

• Degree/Diploma in Hospitality related discipline
• Sales & Marketing Degree/diploma an added advantage
• At least 2 years consistent experience in direct sales
• Experience doing direct marketing for hospitality industry a definite plus.

This is target driven, fast performance and demanding role and requires an agile person, driven by ambition to achieve greatness.