Senior Administrative Assistant at PAC University

This position reports to the Head of Housing and Hospitality and will support the Housing & Hospitality Manager in ensuring the efficient operations of the University guest houses, conferencing facilities and student and staff accommodation for effective service delivery and support to users.

Minimum Requirements:

• An applicant must possess a Bachelor’s degree in Hotel and Institutional Management or related field from a recognized institution.
• Diploma in Hotel Management or related field an added advantage.
• Have at least 5 years’ experience in Institutional Management;
• Work planning and organization skills
• Staff supervision and disciplinary skills
• Safety and hygiene awareness
• Excellent customer service skills
• Attention to detail
• Excellent communication and interpersonal skills
• Prior University/College working experience will be an added advantage;
• Understand and adhere to PAC University Statement of Faith.

Key Responsibilities:

• Work closely with the H & H Manager by providing administrative and operational support including but not limited to compiling operational information;
• Participate in marketing the University’s guest houses and conferencing facilities;
• Support  implementation of strategies which enable the University significantly grow its guesthouses and conferencing capacity;
• Support implementation of policies and procedures that govern the usage of the guest house, conference facilities and both student and staff accommodation.
• Adhere to principles and processes which guarantee customer satisfaction;
• Ensure Student, Staff and the Guest houses are well maintained and records kept as per University’s requirements;
• Order supplies and determine need for maintenance, repairs, and furnishings;
• Reporting faults and/or repairs, which require attention from Maintenance department and following up to ensure appropriate timely repairs are undertaken;
• Maintain Guesthouse and Student housing records as per the University’s requirements;
• Support the H & H Manager in the management of the Housing and Guesthouses’ budgets;
• Give relevant data that enables preparation of ad hoc, quarterly and annual reports on housing and hospitality matters.