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For more than a decade, BroadReach has partnered with governments, multinational health organisations, donors and private sector companies in more than 20 countries to improve the health and wellbeing of underserved populations.
Job description
An exciting opportunity to help build the Client Success function in a high-growth organization
We are on a journey of transformation and exponential growth and are seeking a client facing manager with strong client management principles and disciplines s to nurture client advocacy that serves to enhance our business development opportunities.
About the role
Reporting to the Client Engagement Director, you will responsible for establishing and maintaining strategic client relationships. You will provide a crucial interface with our clients, representing the broader relationship on behalf of client success, business development and product development teams.
You will be required to leverage strong client management discipline, to understand and represent the needs of the clients with our internal functions and partners, and oversee the continued engagement and approach to adding value to the client through our analytics solutions. You will also be responsible for capturing and addressing customer feedback, with a primary goal of ensuring that our clients retain our services, remain satisfied and expand our business relationship.
You will be a seasoned professional comfortable with collaborating and influencing various internal stakeholders in order to identify and address the client needs.
Your experience and qualifications
Applications will only be accepted via LinkedIn or the BroadReach careers page. Should you not receive feedback regarding your application within 4 weeks of applying please consider your application to be unsuccessful.
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