Receptionist at Komaza Kenya

Job description

About The Team

The Komaza Admin team is a critical service center for the organization. We are meticulous, detail oriented-doers, who know how to balance sustainable, scalable systems with urgent, high priority demands. Though an internal facing department, we take a customer service-centered approach to meeting the needs of the company so Komaza can thrive.

About This Role

The Receptionist is the face of Komaza, often being the first person someone meets when he or she walks into the office. As Komaza’s receptionist at our Kilifi headquarters, you are providing excellent, timely, effective customer service and helping to ensure the smooth operations of Komaza’s facilities. You will work alongside the office and compound team to support the day-to-day running of the Kilifi headquarters.

What You Will Do

• Provide a warm welcome to anyone who enters the office, and serve as the first point of contact for our guests, customers, service providers and employees
• Screen all incoming calls courteously, and redirect calls & messages to respective teammates through email and conversation
• Handle all incoming and outgoing letters and parcels, update parcel records, and distribute to respective staff
• Develop and consistently use an efficient system for paying recurring office bills such as water, electricity and rent
• Work closely with members of the administration team to maintain minimum stock levels, conduct stock counts, and place orders for replenishment of kitchen & bathroom supplies
• Organize orders and payments for staff lunches from local restaurants, ensuring timely delivery every day
• Keep an updated record of fleet, security and office keys and repairs; highlight unresolved issues, address challenges independently, and proactively suggest solutions to more challenging issues
• Offer support to the administration team to ensure smooth running of the headquarters, facilities projects, and company events

What You Have

• Certificate or Diploma in Business Management, Administration or any related field
• Working knowledge of MS Office suite or Google Drive
• At least 1 year of experience in a similar role
• Excellent written and verbal communication skills

You Are Also

• Able to understand and serve customers in both English and Swahili
• Enthusiastic to achieve set targets and continuously improve professionally
• A collaborative problem solver who seeks the opinions of other teammates and departments in the development of creative and sustainable systems

What We Expect

This role is based at our headquarters in Kilifi, Kenya for the foreseeable future. The role offers competitive salary and benefits with potential for further career growth.