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ATS travel is a reputable award-winning travel management company. It was established in 1998 with the aim of providing exceptional, reliable and dedicated travel management services.
The main focus of the business has been to offer comprehensive and cost-effective travel solutions, delivered reliably, timely and efficiently to our c...
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Job Objective:
The role of the Travel Operations Manager is to lead and coordinate the daily activities of travel consultants, consisting of up to 12 travel consultants. Main objective is to ensure seamless service to ATS TRAVEL clients. Some of the main duties of the Operations Manager include monitoring the overall activity of all travel accounts. Ensure that call and email volumes are monitored to meet the customer service standards. Manage and lead team members to ensure that they are available to provide the contracted customer service during working hours, and have the skills to make arrangement in GDS for flights, transport, and accommodation for a trip.
Responsibilities
Manage Client Service Levels by;
Risk management-
Skills, interests and qualities
The skills required to perform such work are as diverse as the function itself. The most important skills are:
Job Qualifications
Interested candidates who meet the required qualifications and experience are invited to submit their applications through email to hrtravelvacancy@gmail.com to HR Manager; with subject line as “Travel Operations Manager” by 15th September, 2018.
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