Relationship Officer at Standard Bank Group

Job Purpose

• Identification of investment opportunities (stocks) that have the characteristics of a stock that would invest in and are likely to positively impact the wealth of the client.
• To ensure growth in company revenue by providing responsive, proactive and efficient services to existing and potential clients in order to grow market share in the securities industry
• To ensure that cross selling opportunities are maximised to enhance transactional banking revenue streams whilst minimizing operational losses.
• Leverage the group’s reach, capabilities and expertise to add value to both the customer and the Wealth and Investment business
• To alert clients of wealth creation opportunities offered by the securities exchange.
• Ensure strict compliance with laid-down risk management controls and processes.

Key Responsibilities/Accountabilities

• First point of contact for all clients (including family members) securities investment requirements
• Closely working with the Consultants/Relationship Managers/Branches to pro-actively identify cross-sell opportunities (including product and channel opportunities) within assigned portfolio
• Prospecting for new clients through networking opportunities provided both internally and externally and actively following up on leads to close deals
• Provide input into the marketing plan from investment in securities perspective
• Identification of opportunities in investment stocks
• Screen investment sectors for suitable ideas.
• Identify investment that meets the screen and warrant further investigation.
• Conducts preliminary reviews of historic financial and fundamental data of the company
• Monitoring of investment stocks
• Attend analyst and company management meetings of investments covered
• Monitor newsflow relating to companies.
• Network with external sell side research providers
• Provide on-going feedback to investment team.
• Update profit drivers based on company announcements and/ or results.
• Portfolio Management
  
  • Communicate with clients on performance and structure of portfolios
  • Construct equity portfolios to deliver a required investment return as outlined in the client mandate.
• Risk management
  
  • Determine the appropriate risk factors inherent in the company, industry, region etc to determine a target price and potential investment return.
  • Evaluate qualitative information and determine the impact this would have on the risk premium of the investment.
  • Consistently deliver high quality customer service to both internal and external customers
• Establish and manage relationships with other market players mainly licensed members of the NSE, custodians and fund managers
• Ensure that KYC requirements are met for all customers
• Ensure that honesty and integrity is maintained in all client dealings
• Educate clients on existing company policies and procedures as well as basic introduction to the stock market and how it operates
• Responsible for the implementation and adoption (within Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

Preferred Qualification and Experience

Appropriate Financial or Investment degree from a recognised University

Experience

• Proven track record in the financial services industry, preferably with relationship management experience in Personal and Business Banking or Investment Banking.
• At least 4 years’ experience within an investment banking environment
• Experienced in upholding the highest levels of service.

Knowledge/Technical Skills/Expertise

• Relevant business/financial qualification.
• Ability to interpret financial statements.
• High levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc
• Understanding of the high net-worth individual and affluent market – typical profile, lifestyle, financial needs, etc.
• Knowledge and understanding of segment value proposition – especially the operational activities required to deliver the Personal Banking and SBGS value proposition.
• Sound knowledge of all products and channels relevant to this market, including qualifying criteria, documentation requirements, application processes, product/channel features and benefits, pricing, product/channel combination possibilities and efficient product usage through self-service channels.
• Thorough knowledge of bank systems.
• Thorough understanding of credit principles as well as application and maintenance processes.
• Long term planning horizon is 6 months and entails constantly reviewing company financial results, market condition, competitive environment and general market sentiment.
• Must be able to react quickly to changing market condition or circumstances in the companies they cover. Markets can have violent shifts in sentiment and they need to be able to revise and re-evaluate assumptions as circumstances change. These changes cannot be planed for but must be reacted to, while still maintaining and delivering on all the defined responsibilities