Objective of the role:
We are looking for a CVM Business Operations professional who will act as a consultant to support one of our clients in the region / zone by suggesting and driving Business Operations.
The outcome expected are as follows:
- Achieve Client’s net incremental revenue target by leading revenue planning and strategy
- High client satisfaction achieving trusted advisor status
- On time campaign delivery, on-budget deployment of projects and On-time payments are made
- Make sure revenue/gross margin and profitability targets from the client are achieved
Roles and Responsibilities
- Drive customer value management strategies and Lifecycle management leverage Comviva’s Platform
- Consult Client on Segments and Revenue enhancement
- Interact and manage relationship with Country’s CXOs and Marketing Heads
- Make a valuable contribution to the client’s Customer Value Management practice and contribute to policy making.
- Build and maintain a solid understanding of the client’s infrastructure, business objectives and processes to become a trusted advisor for all issues related to Customer Value Management strategy, operations, performance and revenue generation.
- Develop/define & implement marketing program/campaign drives to enhance service penetration & increase revenues for the client.
- Ensure the campaign-to-market process for assigned campaigns is managed maintaining high standard and within SLA.
- Manage product release updates and involve in Data Analysis and Reporting.
- Provide ad-hoc reporting support for the Customer Value Delivery Management and client to evaluate campaign performance.
- Identify and make recommendations for actions to improve campaign performance and drive incremental revenue and other campaign KPIs Continuous Improvement.
- Negotiate, agree and maintain & monitor Service Level Agreements with the client within company's or unit's policy guidelines.
- Study market requirements on an on-going basis to identify opportunities for incremental revenues.
Skills:
Functional:
- Strong experience in Telco CVM, Big Data and Machine Learning
- Experience in Customer Delivery Management and Business Operations in Telecom domain
- Hands-on experience in revenue enhancement and campaign management.
- Good at research and statistical reporting using data from consumer database.
Behavioral:
- Bias for action and can break down complex problems into steps
- Understanding of domain (end to end) and other players in the ecosystem
- Ability to logically create, evaluate, analyze and present business numbers to customers/senior management
- Excellent verbal and written communication skills, Interpersonal skills
- Good on business numbers understanding and ability to logically create, evaluate, analyze and present business numbers to customers/senior management
Total Experience: 8-12 years
Qualification : B.Sc /B. Tech / M.Sc / MBA / Graduate
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