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  • Posted: Oct 17, 2018
    Deadline: Not specified
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    OPay is a financial technology company that empowers users and enables them to accomplish more with their money by providing smart financial services.
    Read more about this company

     

    Credit Control Assistant

    Job description

    Reporting to: Collections Manager

    Tasks & Responsibilities:

    • Discuss payment options with customers to ensure prompt payment of their loans.
    • Input customer call response and feedback in OKash Bi System Collection Module.
    • Deal with customers diligently, courteously and professionally while communicating with customers.
    • Retain customer loyalty while initiating process for collection of payment.
    • Customer engagement and education on current/ongoing marketing campaigns
    • Gather and collect customer feedback/complaints when they arise
    • Cross & upselling company products and services
    • Provide customers with education/awareness and tips on lending and repayments
    • Give or try to solve customers’ challenges whenever they arise.
    • Retain customer loyalty while initiection oating process for collf payment.
    • Perform any duties allocated by supervisor.

    Key Performance Indicators:

    • Maintain a 50% on pre-due, due date and post due (1) customer loan payments.
    • Day-to-day recovery and follow-up of issues arising.
    • Follow up on pending /unresolved /escalated issues.
    • Handle customer queries and getting in touch with customers whose facilities are in arrears

    What kind of person do we want you to be?

    • Good with communication & interpersonal skills
    • Proficiency in MS Office Packages
    • Able to work under pressure and be able to meet deadlines
    • Experience in debt collection, customer service/customer relationship is an added advantage

    Qualification Experience

    Degree – Business Related Course

    Duration: This is a 3-month contract position, with the possibility of transitioning into a long term contract after that based on performance.

    Method of Application

    Interested and qualified? Go to OPay on www.linkedin.com to apply

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