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Tala (formerly InVenture) builds mobile products that help creditworthy individuals in emerging markets validate their financial identities and get access to fair credit to advance their businesses and families. Tala is providing choice and control to individuals around the world when it comes to their financial identity.
Job description
Tala, seeks a collections agent to manage overdue accounts. Primary responsibility will be reaching out to customers to collect payment for overdue loans and fees. Agents will also have opportunity to provide feedback as the voice of the customer that will create impactful change to the company's services. In addition, agents will have the opportunity to work on creative projects that affect the customer experience.
The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and representing Tala's brand of modern and convenient customer-centric service.
Duties
Requirements
Preferred Skills And Experience
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