Operations Associate at Glovo

Job description

As an Operations Manager, you will be responsible for building a supply structure, framing your city and engaging with and retaining couriers (glovers, as we like to call them). The Glovers, are a key player in Glovo’s marketplace and you will need to ensure the long-term sustainability of the fleet, as well as its daily performance.

You will:

• Framing the launching city, building the on-demand infrastructure from scratch
• Develop and optimize processes as the city scales - Thinking about what the processes will look like a few weeks into operations VS few months
• Understand, deep-dive and have a complete understanding of the local supply situation at all times
• Identify channels to source new leads and potential Glovers through both online and offline mediums
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city
• Optimize delivery times and Glover earnings
• Develop analytical frameworks and models for your city and the region

Requirements:

• 2+ years of experience in high demanding positions (operations, consulting, investment banking, etc.) - Experience in on-demand delivery is a plus
• Analytical skills are a must
• Knowledge of SQL preferred
• Results oriented, autonomous and efficient
• Leadership - you can motivate your teammates. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track
• Degree in Engineering, Economics or similar preferred

Our core values are very important to us:

• Gas: Fear mediocrity over mistakes. Think big, work hard, be proactive, take smart leaps and lead the way
• Good vibes: Build a team of people that radiates positive energy. No assholes allowed: Always be upfront, honest and kind. The road we chose is very bumpy. Stay optimistic no matter what
• Everyone Wins: Don’t settle for growth alone. Build a sustainable Glovo that benefits everyone. Consider how every decision makes for the most positive impact possible in the long-term
• Stay Humble: Always act humble: Everybody has to roll up their sleeves and get their hands dirty to make our big plans a reality. We invest smartly and keep a close eye on our costs
• Glownership: Act as one company—one team: Pro-Glovo, not pro-department. Think beyond your role; help before you’re asked. Learn Glovo A to Z. Figure stuff out on your own. Make sure your shit works!
• Raise the bar: You're curious and capable; that's why you're at Glovo. You care deeply about improving your talents and look for opportunities to do so. Then put everything to work to reach your full potential

If you believe you match these values, we look forward to meeting you!

Benefits:

• A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
• Generous equity pack for all employees
• Young, international and talented team, used to work in a fast paced and vibrant way - currently, we are over 600 employees from all over the world!