Account Director at Creative Y&R KE

Purpose of the job: The main purpose of this job is to act as a key contact point for Key Client Acounts in creating, maintaining and driving high-level and long-term client relationships to achive business objectives. The incumbent will also be responsible for primarily providing leadership, overall strategic and operational management for the entire Client Service function. 

Role Responsibilities:

Day to Day Operations:

• Responsible for overseeing the effective and efficient performance of the client services function with optimum client satisfaction and business profitability.
• Improves client service team’s customer service levels by evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Leading the development and presentation of proposals, then overseeing sold work from planning to creative to execution.
• Managing communications with account teams and clients, ensuring clarity about accountabilities, deadlines, budget and approvals.
• Oversee the writing of exceptional and comprehensive creative briefs in order to ensure that the creative team gets an insight into the client’s advertising requirements.
• Monitoring the effectiveness of campaigns.
• Making 'pitches', along with other agency staff, to try to win new business for the organization and also for the existing business.

Business Management:

• Increase the level of business growth with already existing clients of the company through maintaining contact and cross selling products to current clients by studying and understanding their business needs.
• Developing marketing plans and communication solutions to achieve client objectives.
• Driving year-over-year revenue growth and building client relationships as a trusted partner and advisor.

Business Growth:

• Generating new leads to acquire new clients for the company. Selling of creative and marketing solutions to new clients.
• Profiling and positioning the company in a local, regional, national and global market.
• Overseeing client profitability, account budgeting and measurement metrics that demonstrate clear return to the client.
• Provide feedback and comments relating to product/project content and pricing as well as company’s brand to the Managing Director;
• Collaborating across the office’s and worldwide agency’s community of creative, strategy, growth and operations colleagues to share ideas, resources and best practices.
• Keep abreast and maintain a current and accurate knowledge of the company’s competitor activity and recommend any necessary tactical action;

People Management:

• Managing, mentoring, coaching, recruiting and fiercely protecting the agency culture that makes The Company a great place to work
• Ensure that Client service team is provided with proper training, instruction, tools, and methods to perform their jobs;
• Continually manage the overall performance of the client service team including performing timely performance evaluations and reviews and recommending appropriate next steps;

The Desired Applicant: 

Ideally, we are looking for an Account Director (AD) who;

• Has a Bacehlor's Degree in Business Administration or similar
• Has been holding a similar position within an advertising Agency in Kenya for the last 2 years or so in addition to a previous Account Management role for more than 5 years (progressive growth) 
• Has great communication skills, presentation and negotiation skills in addition to great team leadership 
• Is fired up for success in day to day responsibilities, passionate about results and has a proven track record of excllent key account management

Only shotrlisted candidates will be contacted once their applications are received.