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  • Posted: Nov 15, 2018
    Deadline: Not specified
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    Tala (formerly InVenture) builds mobile products that help creditworthy individuals in emerging markets validate their financial identities and get access to fair credit to advance their businesses and families. Tala is providing choice and control to individuals around the world when it comes to their financial identity.
    Read more about this company

     

    Kenya - Collections Team Lead

    Job description

    Tala's Collections Team Lead (Tanzania) will be responsible for managing the collections team ( with ~15 collectors total). In addition to managing individual and team performance metrics, the Collections Team Lead will also develop strategies for Tanzania collections team to meet and sustain performance to hit company's portfolio targets.

    What You Will Do

    • Develop collection strategies to hit portfolio targets, including but not limited to: incentives, training/coaching on negotiation, etc., call campaigns, account segmentation & prioritisation, automated reminder messaging, testing new campaign approaches, and evaluating/creating business case for technology improvements.
    • Exceed team-level recovery rate and cure rate targets on a monthly basis
    • Manage team on-boarding, training, quality assurance, incentive tracking, and growth path plans for collectors
    • Keep natural team attrition rate below acceptable threshold

    What You Should Have

    • Minimum 3 years managing collections teams for a local consumer lender.
    • Demonstrated leadership qualities of: humility, service, efficiency, management, goal attainment, team motivation, and communication
    • Strong probing, communication, problem solving and decision makes skills to effectively resolve complex customer and employee issues
    • Ability to perform analysis with data to make recommendations for new collections strategies
    • Expertise and focus in empathy, trust, and speed of customer service issues.
    • Clear understanding of collections call models.
    • Strong decision-making and conflict resolution skills.
    • Ability to communicate clearly and professionally verbally and in writing.
    • Maintains a positive attitude. Can rally team even in times of adversity and challenges.
    • Ability to work efficiently in a high demand, team oriented, and fast-paced environment.
    • Experience creating reports to monitor individual collections performance
    • Experience training team members on systems and process.
    • Demonstrated expertise of team KPIS.

    Method of Application

    Interested and qualified? Go to Tala (formerly InVenture) on boards.greenhouse.getrake.io to apply

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