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Sendy was launched in Kenya in 2014 with the mission to build partnerships that unlock new possibilities for businesses and individuals. The Kenya-based company is a delivery platform that connects businesses and individuals with drivers of all vehicle types making deliveries simple and transparent using a cutting edge, user-focused technology.
We're looking for someone Product obsessed, optimizing features for a first class user experience, Team Development, Product Vision, Execution, and Product Culture and grow Sendy into a global technology business.
We believe in end-to-end ownership of projects. For any given project, we have one person on point. While they don't necessarily have to do all the work themselves, it's their job to make sure all the work gets done. We launch betas and prototypes as early as we can this helps ensure that we're building what users actually want.
We have a Trello board and release a few times a week. We keep the team in sync with daily stand-ups and have a retrospective once a month to discuss things that are going well and opportunities for improvements. Although we have strong opinions, we're never afraid to try to new things to see if they work and reconsider our positions if the situation warrants it.
ABOUT THE ROLE
Obsess about the customer
- Focus on customers, champion customers understand their needs and double up when they are delighted.
- Provide ’voice of the customer’ to cross-functional teams, such as engineering, operations, sales, marketing, growth, and support to grow customer retention (engagement, adoption, and expansion)
- Deep immersion in product analytics data in order to understand strengths and weaknesses of product and make recommendations for iteration.
- Analyze and optimize the quality and efficiency of Sendy’s services.
- Work with the team to develop new product and feature ideas; refine and enhance existing features; and prioritize features for development according to business priorities.
- Collaborate with Engineering to develop architecture and specific development tasks
- Coordinate with UX and marketing team to understand opportunities to drive product awareness and adoption.
- Develop product support documentation in conjunction with Customer Support.
- Work with 3rd parties on various types of collaboration and service integration.
- Ensure transparent communication with all our partners, customers from terms and conditions to updates when things break.
- Drive a culture of being transparent within your team and the rest of the Sendy team.
- Communicate product mission and vision across the organization, collaborate with the engineering team and user design teams to develop detailed product roadmap.
- Develop various ad-hoc models and product analyses to support key business decisions.
- Be a Hustler and get your hands dirty and do the gritty work that comes along with the higher-level thinking.
- Aim to design and implement processes and procedures with simplicity in mind.
- Your output is not only a pleasure for partners/drivers to use, but for other members of the team to read and understand easily.
- 3+ years of product management or engineering experience.
- Bachelors or Master's degree in Computer Science, engineering/quantitative or related field
- Extensive work with user-centered design processes, using data, analytics, and research to drive product insights and feature development.
- You are a Hustler and have no problem getting your hands dirty and doing the gritty work that comes along with the higher-level thinking. You thrive in a fast-paced environment.
- Problem-solver: analytical mind that can navigate obstacles on the fly in a logical and rational way. Engage in precise , data and details about the business.
- You are an excellent and influential communicator and use data to reinforce your positions and decisions
- You are highly competitive and has a unique drive to win
- Comprehensive Health Insurance - Inpatient / Outpatient / Dental / Optical.
- Flexible vacation.
- All Risk Insurance.
- Opportunity for company stock options.
Method of Application
Please forward your CV to firstname.lastname@example.org