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  • Posted: Jan 10, 2019
    Deadline: Not specified
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    Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.
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    Call Center Assistant

    Job Description

    Responsibilities:

    • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.
    • Determines requirements by working with customers.
    • Answers inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Fulfills requests by clarifying desired information; forwarding requests.
    • Maintains call center database by entering information.
    • Keeps equipment operational by following established procedures; reporting malfunctions.

    Qualifications:

    • Must have a Diploma/Certificate in any field
    • A minimum of 6 months working experience
    • Experience working at a Call Center will be an added experience
    • Working experience on outbound debt collection/sales environment.
    • Must possess Strong communication skills and must be target driven
    • MUST be Computer literate
    • Excellent phone etiquette skills
    • Understanding/working knowledge of Collection System is advantageous
    • Ability to work with minimum supervision

    Method of Application

    Send your application to vacancies@corporatestaffing.co.ke

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