• Call Center Assistant at Corporate Staffing Services Ltd

  • Posted on: 10 January, 2019 Deadline: Not Specified
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    At Corporate Staffing Services - We are a leading recruitment firm in Kenya and have recruited for local and foreign businesses looking to hire mid level, top management and executive staff.

    Call Center Assistant

     

    Job Description

    Responsibilities:

    • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.
    • Determines requirements by working with customers.
    • Answers inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Fulfills requests by clarifying desired information; forwarding requests.
    • Maintains call center database by entering information.
    • Keeps equipment operational by following established procedures; reporting malfunctions.

    Qualifications:

    • Must have a Diploma/Certificate in any field
    • A minimum of 6 months working experience
    • Experience working at a Call Center will be an added experience
    • Working experience on outbound debt collection/sales environment.
    • Must possess Strong communication skills and must be target driven
    • MUST be Computer literate
    • Excellent phone etiquette skills
    • Understanding/working knowledge of Collection System is advantageous
    • Ability to work with minimum supervision

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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