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Relief International (RI) is home to teams of humanitarian activist-professionals committed to transforming adversity into renewal for the world’s most vulnerable populations. By partnering with beneficiaries and communities on the front-lines, RI innovatively bridges the gap between immediate relief and long-term community development. Relief Internat...
Reports to: Global IT Manager/Regional HR Manager
POSITION SUMMARY:
The Regional IT Coordinator monitors and maintains Relief International’s computer networks for the RI Africa RSO office; installs and configures hardware and software, provides technical support to RI RSO staff, and supervising all IT operations in all the RI country offices within the African region.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
User Support
- Utilize the IT support ticketing system to troubleshoot users’ computer problems, determine sources of issues, and deliver appropriate solutions in the region.
- Support RI RSO staff to access IT-managed services, and
- Setup new users’ accounts and assist users to maintain active profiles throughout IT-managed systems
Computer Systems Monitoring and Maintenance
- Follow the RI Computer Standards to install and configure computer operating systems and all RI software
- Plan and undertake scheduled maintenance to ensure all RSO computers are up-to-date with important software and system updates in the Regional Office
- Manage and keep track of IT inventory for RI Africa RSO office
Network Monitoring and Maintenance
- Perform regularly scheduled network equipment maintenance to ensure the RSO network is running smoothly
- Monitor networking firewalls and enforce network security policies for RSO office
- Diagnose and fix network problems or potential problems
- Maintain other networked equipment, including but not limited to: printers, scanners, VoIP phones, and web conferencing systems.
Information Security Response
- Monitor and response to security alerts associated with RSO users in the Cisco Thread Response portal
- Ensure all the local devices are free of virus/malware and the protection agents are up-to-date
- Coordinate with Cyber Security Working Group to response to any cyber-attacks targeting local users or devices.
IT knowledge and user training
- Complete and fulfil all IT training requirements
- Attend necessary IT webinars and seminars to stay up-to-date with changes to all IT-managed solutions
- Maintain knowledge of industry trends and support best practices
- Provide basic IT user training and orientation to RSO staff
Regional IT Supervision
- Supervise the IT operations within the whole region
- Ensure the global IT policies and procedures are enforced in the region
- Support country IT officers in the region to resolve in-country IT issues and provide guideline to make improvement in IT services
- Monitor and audit country level IT inventory, enforce IT equipment procurement and assignment procedures
- Occasional domestic and international travel
- Participation in IT and other RI working groups
- Research on IT software/systems as needed
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- Bachelor’s degree in Computer Science or related field preferred
- Minimum 5 years of experience with 3 years’ experience working with Windows and Macs, managing network equipment (firewalls, routers, switches, etc.)
- Minimum 2 years of experience working with hosted solutions such as Office 365
- Working knowledge of ticketing systems and remoting tools
- Advanced troubleshooting and Multi-tasking skills
- Understand Active Directory and SSO
- Ability to work well with others including in remote multicultural environment
- Ability to build effective working relationships with others at all levels of the organization
- Ability to organize multiple tasks, prioritizing and delegating appropriately
- Manages own time on the whole, and some conflicting priorities without upward referral
- Demonstrates adaptability and flexibility in all aspects of working
- Anticipates outcomes of activities and uses initiative to keep these activities on course
- Proven ability to remain calm, focused and organized and to deliver results on time when under pressure and with rapidly changing circumstances.
- Strong oral and written communication skills
- Ability to travel to remote areas.
RI Values:
We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:
- Inclusiveness
- Transparency and Accountability
- Agility and Innovation
- Collaboration
- Sustainability
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