MIS Officer at Marie Stopes International

Job Description

The purpose of the role is to deliver business efficiency and intelligence through data collected from new and existing software applications. With a focus on ensuring data is accurate, timely and dependable, and data collection and manipulation techniques and processes, match the global organization standards, ensuring the correct business processes are followed, and applied on all software applications as a minimum. The role will be responsible to ensure end users are trained on data collection and manipulation, in turn increasing efficiency of users and maximizing on the business potential, where informed decisions are made through excellent data analytics and reporting.

The information systems currently used at different levels at MSK, and which this role is primarily responsible for are: CLIC, ORION and EHR. The job holder reports to the Deputy Director Research Monitoring and Evaluation.

Key Responsibility

• 1: Ensure MIS meets the organisation’s needs,
  • Including assessing and developing new business practices,
  • Configuring the MIS in consultation with key stakeholders,
  • Developing a data dictionary.
• Key Responsibility 2: Manage the roll-out of the MIS to frontline staff,
  • Developing detailed roll-out plans, and
  • Managing the implementation of new processes and software
• Key Responsibility 3: Manage the flow of MIS data throughout the country programme,
  • Maintaining infrastructure (internet, data warehouse etc),
  • Closely monitoring submissions by all teams,
  • Ensuring that data is submitted to the global level within deadlines
• Key Responsibility 4: Take final responsibility for data quality in the MIS,
  • Developing systems to monitor data quality, routinely analysing it, and addressing issues that arise
• Key Responsibility 5: Ensure all appropriate staff are properly trained
  • on the use of the system, including training end users on reports, dashboards and insights garnered from the data and where necessary develop manuals/training materials
• Key Responsibility 6: Build MIS analysis and reporting capacity,
  • • Developing new MIS reports
    • Undertaking detailed analyses of MIS data
    • Training key users on how to do analysis and reporting themselves
• Key Responsibility 7: Take final responsibility for the confidentiality and security of all MIS data
  • Information governance training
  • Developing rigorous back-up processes.

Key Responsibility 8: Foster a culture of evidence-based decision-making

• Throughout the country programme, by developing reports and tools that support frontline staff in their day-to-day decisions, and by working with senior managers to integrate MIS data into management processes
• Prepare MIS reports on an annual basis or as relevant including case studies as appropriate
• Work with the Head of IT and the key stakeholders to deliver projects to introduce approved applications into the business. This should include a project to manage the process of identifying the gaps, and solutions that integrate into the global MSI
• Support implementation and use of various MIS in the organization such as GIS

Knowledge, Skills and Experience

Qualifications:

• Degree in MIS, M&E, statistics, demography, IT or any other numerate discipline.
• Minimum 3 years’ experience in setting up and managing complex data collection systems
• Experience in undertaking complex analysis using Excel, Crystal, SPSS or similar.
• Experience in using databases to manage, query and/or extract data
• Experience in producing clear and simple reports, including charts & graphs, for end-users
• Experience in change management and project management.
• Experience in presenting to and persuading diverse audiences, and in delivering training to users

Skills:

• Excellent communicator in both English and [national language], with strong persuasion and negotiation skills, and able to explain complex MIS concepts to non-experts
• Highly numerate, with strong conceptual and analytical skills
• Strong skills in managing and analysing data with Excel and/or databases (eg Access) Detailed understanding of M&E theory and practice
• GIS experience highly desirable.

Attitude / Motivation:

• Practical and proactive approach to tasks with a ‘can do’ attitude.
• Commitment to field work, and willingness to travel frequently to oversee systems and resolve issues
• Committed to advocacy and leadership on the importance of MIS and evidence-based decision-making.
• Keen to learn new technologies and management approaches, and to lead innovation

Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 13 key behaviours that MSK encourages in all employees and they are defined below:

Initiative

Thinking ahead and taking action to make the most of opportunities by finding the optimum solution

Innovative

Thinking creatively and outside of the box so that ideas generated create a positive outcome

Effective Communication

Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.

Responsive

Being responsive to changing priorities and demands

Working Efficiently

Planning, prioritising and organising work to ensure work is accurate and deadlines are met

Sharing Information

Sharing information and knowledge whilst maintaining confidentiality

Focus on Learning

Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further

Commitment

Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements

Driven

Drive and determination to deliver results

Accountable

Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate

Embracing Change

Openness to embracing change within the organisation and being able to adjust plans/activities accordingly

Motivated

Motivation towards achieving quality results to maximise potential

Team Player

Working as part of a team by being supportive, flexible and showing respect for each other