Account Manager at Jumia

What’s this job all about?

As an Account Manager you will work as a member of our sales and account management team and be responsible for identifying, approaching and signing contracts with partnering restaurants. You will help develop our offers to restaurants, manage key accounts and help grow existing businesses by leveraging your sales and relationship management skills.

After closing the contract you will continue your relationship with partner restaurants, identify and conduct initiatives to activate them. We are looking for a sales gun who is passionate about Jumia Food and enjoys interacting and negotiating with partners. You’ll leverage your skills in emailing, cold-calling, and driving internal processes to set up our partnerships for success.

The main challenges are described as below:

Main Responsibilities

• Onboard new partners on our platform by providing them all the necessary tools and information to start working
• Leverage prospecting skills and relationships to build partnerships with franchisees of the most important restaurant chains
• Understand P&L tracking, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence
• Get feedback from our partners and translate it into product, marketing and operations improvement
• Maintain good relationship between Jumia Food business lines and our partners
• Be responsible for our partners’ business performance, analyze their main KPIs and ensure growth Month on Month.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customer
• Track and reporting of performance metrics.
• Clearly communicate the value of Jumia Food and its newest products to prospects

Required Skills & Qualifications

• 1-2 years of experience in Account Management and/or Business Consultant, preferably in FMCG, food-hospitality or on-demand delivery industry
• Problem solver, perfect written and spoken communication
• Customer obsession
• Proactive, organized, and obsessed with details
• Exceptional listening, communication and organizational skills.
• Proven ability to multi-task and follow through while paying strict attention to detail
• Coachability, interest in implementing feedback, and dedication to improvement of your craft
• Genuine curiosity about people and business and a passion for Jumia Food and food
• An infectiously positive attitude and drive to win; hustle and determination
• Bachelor’s degree required
• Fluency in English and Swahili

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity to help build & shape a growing African ecommerce giant
• The opportunity to become part of a highly professional and dynamic team
• Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).